A) $93,000
B) $62,000
C) $39,000
D) $83,000
Correct Answer
verified
Multiple Choice
A) Returns and allowances arising from quality problems.
B) Quality improvement projects.
C) Quality engineering.
D) Net cost of spoilage.
Correct Answer
verified
Multiple Choice
A) $259,000
B) $110,000
C) $119,000
D) $515,000
Correct Answer
verified
Multiple Choice
A) $122,000
B) $174,000
C) $104,000
D) $102,000
Correct Answer
verified
Multiple Choice
A) Supplies used in testing and inspection.
B) Debugging software errors.
C) Quality improvement projects.
D) Lost sales arising from a reputation for poor quality.
Correct Answer
verified
Multiple Choice
A) prevention costs.
B) internal failure costs.
C) external failure costs.
D) opportunity costs.
Correct Answer
verified
Multiple Choice
A) An increase in prevention and appraisal costs resulted in fewer defects, and therefore, resulted in a decrease in internal and external failure costs.
B) A decrease in internal and external failure costs resulted in less need for prevention and appraisal costs.
C) Quality costs such as scrap and rework decreased by 48%.
D) Quality costs such as returns and repairs under warranty decreased by 40%.
Correct Answer
verified
Multiple Choice
A) $99,000
B) $67,000
C) $120,000
D) $79,000
Correct Answer
verified
True/False
Correct Answer
verified
Multiple Choice
A) Repairs and replacements beyond the warranty period.
B) Technical support provided to suppliers.
C) Quality improvement projects.
D) Rework labor and overhead.
Correct Answer
verified
Multiple Choice
A) Technical support provided to suppliers.
B) Net cost of spoilage.
C) Disposal of defective products.
D) Debugging software errors.
Correct Answer
verified
Multiple Choice
A) $53,000
B) $99,000
C) $517,000
D) $38,000
Correct Answer
verified
True/False
Correct Answer
verified
Multiple Choice
A) Debugging software errors.
B) Supplies used in testing and inspection.
C) Re-entering data because of keying errors.
D) Warranty repairs and replacements.
Correct Answer
verified
Multiple Choice
A) $394,000
B) $409,000
C) $455,000
D) $470,000
Correct Answer
verified
Multiple Choice
A) Audits of the effectiveness of the quality system.
B) Systems development.
C) Quality improvement projects.
D) Debugging software errors.
Correct Answer
verified
Essay
Correct Answer
verified
Multiple Choice
A) Depreciation of test equipment.
B) Repairs and replacements beyond the warranty period.
C) Supplies used in testing and inspection.
D) Re-entering data because of keying errors.
Correct Answer
verified
Multiple Choice
A) Disposal of defective products.
B) Net cost of spoilage.
C) Depreciation of test equipment.
D) Technical support provided to suppliers.
Correct Answer
verified
Multiple Choice
A) $194,000
B) $175,000
C) $112,000
D) $167,000
Correct Answer
verified
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