Question 1

When working with older patients,you should:

Accepted Answer

A)   always provide physical assistance regardless of the patient's condition
B)   greet them warmly and by name
C)   seat them in a location that offers significant stimulation
D)   avoid all forms of therapeutic touchE) A) and C)
F) A) and B)

Question 2

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once.
-Say "wonder" instead

Accepted Answer

A)  ​deformity
B)  ​worry
C)  ​perform an X-ray
D)  ​problemE) A) and D)
F) None of the above

Question 3

When should an organizational chart be updated?

Accepted Answer

A)   only when there are personnel changes
B)   at the start or end of each workday
C)   at the start or end of each workweek
D)   every few monthsE) A) and D)
F) A) and C)

Question 4

Which of the following is a recommended phrase to help resolve a conflict between coworkers?

Accepted Answer

A)   You have no right to be upset.
B)   You're not making any sense.
C)   I know this is really frustrating for you.
D)   I don't understand why you'd feel that way.E) B) and C)
F) A) and B)

Question 5

Which of the following is an example of a petty difference?

Accepted Answer

A)   taking issue with a coworker's theft from petty cash
B)   taking issue with a coworker's violation of OSHA safety standards
C)   disagreement on one's choice of clothing
D)   disagreement on the ideal method of treatment for a patientE) B) and C)
F) B) and D)

Question 6

​Match the behavior to the description of the communication.Note: Answers may be used more than once.
-​These type of communicators are verbally and/or physically abusive

Accepted Answer

A)  ​assertive
B)  ​aggressive
C)  ​passiveD) A) and B)
E) A) and C)

Question 7

​Define coaching a patient as it relates to health maintenance.

Accepted Answer

A)   ​providing information to patients in regard to the steps to prepare for an inpatient procedure
B)   ​discussing payment options with patients prior to a procedure
C)   ​enhancing the patient's understanding and learning experience when educating patient regarding topics on health maintenance,disease prevention,and treatment plans as directed by the provider
D)   ​all of the aboveE) A) and D)
F) B) and C)

Question 8

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient.
-Begin problem solving

Accepted Answer

A)  Step 1
B)  Step 2
C)  Step 3
D)  Step 4
E)  Step 5F) C) and D)
G) All of the above

Question 9

Match each term with its definition.
-Provider in a medical group who assumes the management role for all of the providers in the group

Accepted Answer

A)  patient advocate
B)  performance goals
C)  cultural competencies
D)  evaluation form
E)  assertive communicationF) office managerG) aggressive communicationH) managing providerI) reflective communicationJ) patient educationK) in-service trainingL) A) and B)
M) B) and F)

Question 10

​Be careful to respect the patient's privacy when discussing health care issues with family members because of the legal aspect of complying with the patient's communication wishes,which should be documented on the patient's:

Accepted Answer

A)   ​Protected Health Information (PHI) 
B)   ​Personal Health Document (PH
D)  
C)   ​Patient Portal
D)   ​Confidential Communication Preference (CCP) E) All of the above
F) C) and D)

Question 11

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once.
-​Say "take a picture" instead

Accepted Answer

A)  ​deformity
B)  ​worry
C)  ​perform an X-ray
D)  ​problemE) B) and C)
F) None of the above

Question 12

When talking with a patient,you should not:

Accepted Answer

A)   look away while the patient is speaking
B)   ask open-ended questions
C)   comment on something the patient is wearing or a common interest
D)   take an active interest in what the patient is sayingE) All of the above
F) A) and B)

Question 13

​Having an understanding of the _______________ influences on behavior is beneficial when working with culturally diverse patients.

Accepted Answer

A)   ​ethnic,social,and cultural
B)   ​hereditary,cultural,and environmental
C)   ​hereditary,social,and environmental
D)   ​social,cultural,and environmentalE) A) and B)
F) A) and C)

Question 14

​Which of the following would not be a step in coaching patients regarding disease prevention?

Accepted Answer

A)   ​Develop a plan of action on how to coach the patient based on information ordered by the provider.
B)   ​Greet the patient and any other person present in the room by name.
C)   ​Provider a written copy of the instructions and review steps verbally with the patient.
D)   ​All of the aboveE) B) and C)
F) A) and C)

Question 15

Match each term with its definition.
-Communication style in which individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others

Accepted Answer

A)  patient advocate
B)  performance goals
C)  cultural competencies
D)  evaluation form
E)  assertive communicationF) office managerG) aggressive communicationH) managing providerI) reflective communicationJ) patient educationK) in-service trainingL) A) and H)
M) D) and H)

Question 16

Match each term with its definition.
-Examples of this include classes on CPR,sterile techniques,and using computer software

Accepted Answer

A)  patient advocate
B)  performance goals
C)  cultural competencies
D)  evaluation form
E)  assertive communicationF) office managerG) aggressive communicationH) managing providerI) reflective communicationJ) patient educationK) in-service trainingL) C) and I)
M) A) and G)

Question 17

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once.
-Say "appearance" instead

Accepted Answer

A)  ​deformity
B)  ​worry
C)  ​perform an X-ray
D)  ​problemE) B) and D)
F) B) and C)

Exam 6: Applying Communication Skills

Which of the following would not be a step in coaching patients regarding disease prevention?

Correct Answer
verified

Define coaching a patient as it relates to health maintenance.

Correct Answer
verified

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient. -Begin problem solving

Correct Answer
verified

Match each term with its definition. -Provider in a medical group who assumes the management role for all of the providers in the group

Correct Answer
verified

When talking with a patient,you should not:

Correct Answer
verified

An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Say "wonder" instead

Correct Answer
verified

When working with older patients,you should:

Correct Answer
verified

Match each term with its definition. -Examples of this include classes on CPR,sterile techniques,and using computer software

Correct Answer
verified

Be careful to respect the patient's privacy when discussing health care issues with family members because of the legal aspect of complying with the patient's communication wishes,which should be documented on the patient's:

Correct Answer
verified

Match each term with its definition. -Communication style in which individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others

Correct Answer
verified

Having an understanding of the _______________ influences on behavior is beneficial when working with culturally diverse patients.

Correct Answer
verified

Match the behavior to the description of the communication.Note: Answers may be used more than once. -These type of communicators are verbally and/or physically abusive

Correct Answer
verified

An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Say "appearance" instead

Correct Answer
verified

Which of the following is an example of a petty difference?

Correct Answer
verified

When should an organizational chart be updated?

Correct Answer
verified

An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Say "take a picture" instead

Correct Answer
verified

Which of the following is a recommended phrase to help resolve a conflict between coworkers?

Correct Answer
verified

Exam 6: Applying Communication Skills

​Which of the following would not be a step in coaching patients regarding disease prevention?

Correct AnswerverifiedShow Answer

​Define coaching a patient as it relates to health maintenance.

Correct AnswerverifiedShow Answer

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient. -Begin problem solving

Correct AnswerverifiedShow Answer

Match each term with its definition. -Provider in a medical group who assumes the management role for all of the providers in the group

Correct AnswerverifiedShow Answer

When talking with a patient,you should not:

Correct AnswerverifiedShow Answer

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Say "wonder" instead

Correct AnswerverifiedShow Answer

When working with older patients,you should:

Correct AnswerverifiedShow Answer

Match each term with its definition. -Examples of this include classes on CPR,sterile techniques,and using computer software

Correct AnswerverifiedShow Answer

​Be careful to respect the patient's privacy when discussing health care issues with family members because of the legal aspect of complying with the patient's communication wishes,which should be documented on the patient's:

Correct AnswerverifiedShow Answer

Match each term with its definition. -Communication style in which individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others

Correct AnswerverifiedShow Answer

​Having an understanding of the _______________ influences on behavior is beneficial when working with culturally diverse patients.

Correct AnswerverifiedShow Answer

​Match the behavior to the description of the communication.Note: Answers may be used more than once. -​These type of communicators are verbally and/or physically abusive

Correct AnswerverifiedShow Answer

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Say "appearance" instead

Correct AnswerverifiedShow Answer

Which of the following is an example of a petty difference?

Correct AnswerverifiedShow Answer

When should an organizational chart be updated?

Correct AnswerverifiedShow Answer

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -​Say "take a picture" instead

Correct AnswerverifiedShow Answer

Which of the following is a recommended phrase to help resolve a conflict between coworkers?

Correct AnswerverifiedShow Answer

Which of the following would not be a step in coaching patients regarding disease prevention?

Correct Answer
verified

Define coaching a patient as it relates to health maintenance.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Say "wonder" instead

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Be careful to respect the patient's privacy when discussing health care issues with family members because of the legal aspect of complying with the patient's communication wishes,which should be documented on the patient's:

Correct Answer
verified

Correct Answer
verified

Having an understanding of the _______________ influences on behavior is beneficial when working with culturally diverse patients.

Correct Answer
verified

Match the behavior to the description of the communication.Note: Answers may be used more than once. -These type of communicators are verbally and/or physically abusive

Correct Answer
verified

An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Say "appearance" instead

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Say "take a picture" instead

Correct Answer
verified

Correct Answer
verified