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Exam 15: Motivating Employees

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Question 1

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A Management Tool (Scenario) The managers wanted and needed something they could actually use as a tool for redesigning the jobs in their departments. They had now sat through four days of management training, but so far, with all of the fancy theories, they had not received any specific guidance in this area. Finally, on the last day of the training, they learned about the job characteristics model. Sure, it still had all of the theory and other academic jargon, but it also provided some specific steps to help improve the core job dimensions. -Another suggestion, ________, allows employees to judge the level of their performance.

A) opening feedback channels
B) combining tasks
C) creating natural work units
D) establishing client relationships

E) A) and C)
F) None of the above

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Question 2

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In a short essay, contrast distributive justice and procedural justice.

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Distributive justice has historically provided the basis for equity theory. It is the perceived fairness of the amount and allocation of rewards among individuals. More recent equity research has focused on procedural justice, which is the perceived fairness of the process used to determine the distribution of rewards. Distributive justice has a greater influence on employee satisfaction than procedural justice does. Procedural justice tends to affect an employee's organizational commitment, trust in his or her boss, and intention to quit.

Question 3

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Together, even though the employees were clearly being asked to contribute more, he felt they would have a greater degree of control over their work. ________ describes the degree of control the employees will have over their work.

Consistent with ________, rewarding a behavior using employee recognition programs immediately following behavior is likely to encourage its repetition.

Job ________ is vertical expansion of a job by adding planning and evaluating responsibilities.

Which expectancy theory linkage explains the belief that having a high grade point average is critical in obtaining a good job?

Zeina's Subordinates (Scenario) Zeina wants to understand what her subordinates think about their jobs, as these employees are unmotivated. -Zeina tries to convince the employees that things will get better if they will work harder. As a process of talking to employees, Zeina suggests that she will get raises for the employees based on their harder work. The employees do not believe that Zeina can get them raises for working harder. The employees' ________ is not very strong.

Maslow argued that each level in the needs hierarchy must be substantially satisfied before the next is activated.

Based on McClelland's three-needs theory, high achievers perform best when the odds are against them.

According to Herzberg,when ________ are adequate, people won't be dissatisfied, but they also will not be satisfied.

In a short essay, describe how managers might motivate professional workers. Contrast that with how managers might motivate contingent workers.

Job sharing consists of two or more people who split a full-time job.

According to Herzberg, what characteristic is associated with job dissatisfaction?

The research evidence on the use of job enrichment programs could be classified as ________.

Goal setting works best when the goals are ________.

________ refers to the process by which a person's efforts are energized, directed, and sustained toward attaining a goal.

In ________, employees work fewer days, but more hours per day.

When temps work alongside permanent employees who earn more and get benefits for doing the same job, the ________.

Goal setting is more effective in cultures located in ________.

Flextime is a scheduling system in which employees work four 10-hour days.