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Rating a potential source of frustration on a scale of 1 to 10 is an example of:


A) perspective taking
B) residual stress
C) forecasting
D) rampant diffusion

E) None of the above
F) All of the above

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When employees feel stressed and take a "mental health day," they:


A) have a short-term decrease in stress
B) have a long-term decrease in stress
C) have no decrease in stress
D) actually have an increase in stress

E) A) and D)
F) A) and C)

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A non-smoker may not feel comfortable working for a tobacco company because of:


A) a lack of person-organization fit
B) role ambiguity
C) role synchronization
D) role overload

E) C) and D)
F) B) and D)

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What are three ways to reduce workplace violence?

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security measures
em...

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Which of the following does not fit the profile of the typical perpetrator of workplace violence?


A) Male
B) Age 21
C) Self-esteem is tied to their job
D) Are fascinated by, and have access to guns

E) A) and B)
F) A) and C)

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What are the two ways that the body tries to maintain an ideal temperature?

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radiation
...

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Which of the following is NOT a personal consequence of stress?


A) Loss of hair
B) Sore muscles
C) Headaches
D) All of these are consequences

E) A) and B)
F) A) and C)

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High effective temperatures adversely affect performance on:


A) cognitive tasks
B) physical tasks
C) perceptual tasks
D) cognitive, physical, and perceptual tasks

E) A) and D)
F) B) and C)

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Of the following, the most common way that employers try to reduce employee stress related to child care is to:


A) provide an on-site child care center
B) provide an off-site child care center
C) subsidize the cost of child care
D) allow the employee to bring the child to work in an emergency

E) None of the above
F) B) and C)

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D

______ noise has less of an effect on employee behavior than do many other aspects of noise.


A) Intense
B) Intermittent
C) Constant
D) Loud

E) None of the above
F) A) and C)

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Maria is under a great deal of stress. What vitamin supplement would we recommend for her?


A) Vitamin B
B) Vitamin A
C) Vitamin E
D) Vitamin C

E) A) and C)
F) All of the above

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A

Which of the following can help reduce stress?


A) Self-empowerment
B) Working a rotating shift
C) Moonlighting
D) Increased role ambiguity

E) A) and C)
F) A) and B)

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Most of the people who commit workplace violence are:


A) criminally insane
B) jilted ex-lovers
C) criminals committing other crimes
D) employees angry at their supervisors

E) A) and D)
F) None of the above

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An employee who works only the morning shift each day has what kind of shift schedule?


A) Rotating
B) Fixed
C) Flexible
D) Gliding

E) All of the above
F) A) and B)

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Darnell was hired as a cook's assistant but all he has been doing for the past five months is clean tables and take out the trash. Darnell's stress level can probably be explained by:


A) a lack of person-organization fit
B) role ambiguity
C) role conflict
D) role overload

E) None of the above
F) B) and C)

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Shota closes his eyes and engages in several minutes of slow, rhythmic breathing. He is trying to reduce stress through:


A) abdominal breathing
B) progressive muscle relaxation
C) meditation
D) time management

E) B) and D)
F) A) and B)

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C

Mary refuses to let go of her anger for her previous employer. She is now feeling a lot of stress on her current job. This might be an example of:


A) perspective taking
B) residual stress
C) forecasting
D) rampant diffusion

E) All of the above
F) None of the above

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Which of the following would be least likely to react negatively to stressors?


A) Type A personalities
B) Neurotics
C) Type B personalities
D) All three would react negatively

E) A) and B)
F) B) and C)

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Compared to employees with only one job, moonlighting employees:


A) are more tired
B) have more accidents
C) perform worse
D) are no different in terms of performance

E) A) and B)
F) All of the above

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Berserkers typically:


A) give no warning
B) use shotguns
C) give indications about future violence
D) take hostages

E) A) and C)
F) None of the above

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