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Susan is four-year old and is upset with her mother so she states, "I am never communicating again." However, it would be impossible for her or anyone to stop communicating.

A) True
B) False

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Which social needs do people strive to fulfill by communicating?


A) identity and physical
B) control and affection
C) talking and listening
D) self-esteem and self-actualization

E) All of the above
F) A) and C)

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Open-mindedness in intercultural communication means adopting the beliefs of the culture you are visiting.

A) True
B) False

Correct Answer

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Which of the following best defines qualitative interpersonal communication?


A) communication in which the parties consider one another as unique individuals rather than as objects
B) impersonal communication, usually face to face, between two individuals
C) behaviour that treats others as objects rather than as individuals
D) two people interacting

E) A) and B)
F) All of the above

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Feeling sorry for someone is empathy.

A) True
B) False

Correct Answer

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According to research, which statement best describes social media communication?


A) It enhances both the quantity and quality of interpersonal communication.
B) It diminishes both the quantity and quality of interpersonal communication.
C) It enhances the quantity but decreases the quality of interpersonal communication.
D) It enhances the quality but decreases the quantity of interpersonal communication.

E) A) and B)
F) B) and C)

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Match each of the statements below with the element of the communication model it illustrates most clearly. a.behaviour b.receiver c.environment d.message e.psychological noise -Ali raises his voice as he speaks with Lee.

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According to the textbook, how did college students who frequently use instant messaging find face-to-face communication?


A) not better in terms of satisfying communication and information needs but better at meeting their social needs
B) better "in terms of satisfying individuals' communication, information, and social needs"
C) more stressful and less time effective
D) enjoyable but disruptive to their time management and information-gathering responsibilities

E) None of the above
F) All of the above

Correct Answer

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What do some theorists claim is the most important reason for fulfillment and emotional well-being?


A) career satisfaction
B) physical fitness
C) social popularity
D) positive relationships

E) None of the above
F) C) and D)

Correct Answer

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What is the best thing to do when you are unsure of the relational dimension of a message?


A) Accept the verbal statement at face value.
B) Interpret the nonverbal behaviour.
C) Describe the behaviour and ask what it means.
D) Go back to the content dimension of the message to find meaning.

E) A) and D)
F) None of the above

Correct Answer

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Which of the following describes a relational message?


A) a message that communicates information about the subject being discussed.
B) a message that expresses the social relationship between two or more individuals
C) a behavioural message that treats others as objects
D) a written message posted on a workplace Facebook page

E) B) and D)
F) B) and C)

Correct Answer

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The transactional model represents communication as static-more like a gallery of still photographs than a motion picture film.

A) True
B) False

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