Question 1

Lazarus was the first person to define and popularize emotional intelligence.

Accepted Answer

A) True 
 B)False

Question 2

"Why" questions are good to use during arguments or disagreements.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is true about nonverbal body language?

Accepted Answer

A)  It is easy to misinterpret.
B)  It is associated with physical cues.
C)  It is used by people every day.
D)  All of the answers are correct.E) A) and C)
F) All of the above

Question 4

When trying to resolve a conflict, which of the following should you NOT do?

Accepted Answer

A)  Use "but" rather than "and"
B)  Plan time to talk
C)  Avoid "why" questions
D)  Paraphrase the other person's wordsE) B) and D)
F) B) and C)

Question 5

In the context of prioritizing goals, if the items on the _____ never get done, that would be just fine.

Accepted Answer

A)  Y list
B)  Z list
C)  B list
D)  C listE) C) and D)
F) All of the above

Question 6

Social support can help prevent stressors from occurring, but it cannot help once they have been encountered.

Accepted Answer

A) True 
 B)False

Question 7

In communication, it is effective to use the same message and medium for different senders.

Accepted Answer

A) True 
 B)False

Question 8

Social support is believed to protect against stress-related illness or disease.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is an example of nonverbal assertiveness?

Accepted Answer

A)  Being specific by identifying several ways in which you would like the situation of other people to change
B)  Expressing feelings regarding other people's behavior by describing them
C)  Speaking fluently with assurance and confidence and without hesitation
D)  Selecting the consequences that you have decided to apply to people's behaviorE) B) and D)
F) B) and C)

Question 10

Which of the following does aggressive nonverbal communication include?

Accepted Answer

A)  Leaning forward with glaring eyes
B)  Clenching fists
C)  Placing hands on hips and wagging the head
D)  All of the answers are correct.E) All of the above
F) A) and B)

Question 11

All of the following are true about "I" statements EXCEPT that _____.

Accepted Answer

A)  when we say "I," we are focusing on our feelings, beliefs, and interpretations
B)  when we use "I," we are avoiding directed criticism
C)  when we say "I," the other person may feel less defensive
D)  when we use "I," the other person is less likely to listen to usE) All of the above
F) C) and D)

Question 12

Goleman recommends meditation as a way to counteract technology's negative influences on emotional intelligence.

Accepted Answer

A) True 
 B)False

Question 13

Emotional intelligence involves understanding one's own emotional reactions and those of others and using this understanding to make good decisions.

Accepted Answer

A) True 
 B)False

Question 14

Time management skills include _____.

Accepted Answer

A)  setting goals and prioritizing them
B)  scheduling
C)  limiting interruptions
D)  all of the answers are correctE) All of the above
F) B) and C)

Question 15

As a first step in managing time better, you might want to analyze how you are currently spending your time.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following statements is true of emotional intelligence?

Accepted Answer

A)  Training for emotional intelligence should be theoretical rather than experiential.
B)  Emotional intelligence deteriorates with age and cannot be improved after a certain age.
C)  Modern advances in technology have improved our ability to become emotionally intelligent.
D)  Emotional intelligence involves perceiving feelings and using them appropriately.E) C) and D)
F) A) and C)

Question 17

Some research suggests that 85 percent of Americans feel uncomfortable with technology, and employees are interrupted at least three hours a day by technological tools.

Accepted Answer

A) True 
 B)False

Question 18

When working out a disagreement with someone, it is best to communicate through e-mail rather than in person.

Accepted Answer

A) True 
 B)False

Question 19

Social support consists of all of the following EXCEPT _____.

Accepted Answer

A)  tangible support
B)  imitative support
C)  emotional support
D)  informational supportE) A) and C)
F) B) and C)

Exam 7: Life-Situation Interventions: Interpersonal

Goleman recommends meditation as a way to counteract technology's negative influences on emotional intelligence.

Correct Answer
verified

Emotional intelligence involves understanding one's own emotional reactions and those of others and using this understanding to make good decisions.

Correct Answer
verified

Which of the following is true about nonverbal body language?

Correct Answer
verified

When trying to resolve a conflict, which of the following should you NOT do?

Correct Answer
verified

"Why" questions are good to use during arguments or disagreements.

Correct Answer
verified

Lazarus was the first person to define and popularize emotional intelligence.

Correct Answer
verified

Which of the following statements is true of emotional intelligence?

Correct Answer
verified

Some research suggests that 85 percent of Americans feel uncomfortable with technology, and employees are interrupted at least three hours a day by technological tools.

Correct Answer
verified

Which of the following is an example of nonverbal assertiveness?

Correct Answer
verified

As a first step in managing time better, you might want to analyze how you are currently spending your time.

Correct Answer
verified

Social support is believed to protect against stress-related illness or disease.

Correct Answer
verified

Social support can help prevent stressors from occurring, but it cannot help once they have been encountered.

Correct Answer
verified

In the context of prioritizing goals, if the items on the _____ never get done, that would be just fine.

Correct Answer
verified

Social support consists of all of the following EXCEPT _____.

Correct Answer
verified

In communication, it is effective to use the same message and medium for different senders.

Correct Answer
verified

Time management skills include _____.

Correct Answer
verified

Which of the following does aggressive nonverbal communication include?

Correct Answer
verified

All of the following are true about "I" statements EXCEPT that _____.

Correct Answer
verified

When working out a disagreement with someone, it is best to communicate through e-mail rather than in person.

Correct Answer
verified

Exam 7: Life-Situation Interventions: Interpersonal

Goleman recommends meditation as a way to counteract technology's negative influences on emotional intelligence.

Correct AnswerverifiedShow Answer

Emotional intelligence involves understanding one's own emotional reactions and those of others and using this understanding to make good decisions.

Correct AnswerverifiedShow Answer

Which of the following is true about nonverbal body language?

Correct AnswerverifiedShow Answer

When trying to resolve a conflict, which of the following should you NOT do?

Correct AnswerverifiedShow Answer

"Why" questions are good to use during arguments or disagreements.

Correct AnswerverifiedShow Answer

Lazarus was the first person to define and popularize emotional intelligence.

Correct AnswerverifiedShow Answer

Which of the following statements is true of emotional intelligence?

Correct AnswerverifiedShow Answer

Some research suggests that 85 percent of Americans feel uncomfortable with technology, and employees are interrupted at least three hours a day by technological tools.

Correct AnswerverifiedShow Answer

Which of the following is an example of nonverbal assertiveness?

Correct AnswerverifiedShow Answer

As a first step in managing time better, you might want to analyze how you are currently spending your time.

Correct AnswerverifiedShow Answer

Social support is believed to protect against stress-related illness or disease.

Correct AnswerverifiedShow Answer

Social support can help prevent stressors from occurring, but it cannot help once they have been encountered.

Correct AnswerverifiedShow Answer

In the context of prioritizing goals, if the items on the _____ never get done, that would be just fine.

Correct AnswerverifiedShow Answer

Social support consists of all of the following EXCEPT _____.

Correct AnswerverifiedShow Answer

In communication, it is effective to use the same message and medium for different senders.

Correct AnswerverifiedShow Answer

Time management skills include _____.

Correct AnswerverifiedShow Answer

Which of the following does aggressive nonverbal communication include?

Correct AnswerverifiedShow Answer

All of the following are true about "I" statements EXCEPT that _____.

Correct AnswerverifiedShow Answer

When working out a disagreement with someone, it is best to communicate through e-mail rather than in person.

Correct AnswerverifiedShow Answer

Correct Answer
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