Question 1

Products or services with a high degree of similarity of features and components are called:

Accepted Answer

A)  generic.
B)  copy-cat.
C)  rip-offs.
D)  product families.
E)  product/service matrix.F) A) and B)
G) All of the above

Question 2

Which of the following is not one of the 3 Rs?

Accepted Answer

A)  reuse
B)  reduce
C)  reposition
D)  recycle
E)  remanufactureF) A) and B)
G) A) and C)

Question 3

Which of the following is an example of a postponement tactic?

Accepted Answer

A)  mass customization
B)  standardization
C)  process mapping
D)  delayed differentiation
E)  service blueprintingF) B) and C)
G) A) and B)

Question 4

The time between failures for an electrical appliance is exponentially distributed with a mean of 25 months. What is the probability that the next failure will not occur before 30 months have elapsed?

Accepted Answer

A)  not in excess of 0.2
B)  in excess of 0.2 but not in excess of 0.3
C)  in excess of 0.3 but not in excess of 0.4
D)  in excess of 0.4 but not in excess of 0.6
E)  in excess of 0.6F) A) and D)
G) A) and E)

Question 5

One possible disadvantage of modular design is that:

Accepted Answer

A)  replacement and repair are more difficult.
B)  failure diagnosis is more complex.
C)  the number of configurations of modules decreases.
D)  individual parts lose their identities.
E)  inventory problems arise.F) C) and E)
G) All of the above

Question 6

A disadvantage of global teams for product design is that:

Accepted Answer

A)  customers may have different needs in different countries.
B)  the product designed may have increased marketability and utility.
C)  the diversity of an international team may be a detriment.
D)  ease of face-to-face meetings is absent since members are located everywhere.
E)  technology allows constant contact with team members.F) C) and D)
G) B) and E)

Question 7

A house of quality is achieved when no department in a single location has more than 15 percent rejects.

Accepted Answer

A) True 
 B)False

Question 8

Quality function deployment is a structured approach that guarantees that the highest-quality product or service will be designed.

Accepted Answer

A) True 
 B)False

Question 9

Product failures can be easier to remedy with modular design.

Accepted Answer

A) True 
 B)False

Question 10

One way to increase reliability is to:

Accepted Answer

A)  improve component design.
B)  increase the number of service stations.
C)  increase mean repair time.
D)  increase the number of dependent components.
E)  reduce production capacity.F) A) and D)
G) A) and C)

Question 11

A software company is weighing whether to release a new version of its software as scheduled. The company can go ahead and release the version as scheduled and correct flaws with subsequent patches or upgrades, or it can wait until the new version is reasonably bug-free. Choosing to delay release until the bugs can be worked out is an example of:

Accepted Answer

A)  life cycle analysis.
B)  value analysis.
C)  vaporware.
D)  concurrent engineering.
E)  design for production.F) B) and C)
G) A) and B)

Question 12

Which of the following are not part of the activities and responsibilities of product and service design?

Accepted Answer

A)  construct and test prototypes
B)  development organizational strategy
C)  refine existing products and/or services
D)  formulate cost targets
E)  document specificationsF) D) and E)
G) A) and B) B

Question 13

One way to increase reliability is to:

Accepted Answer

A)  eliminate backup components.
B)  improve preventive maintenance procedures.
C)  increase mean repair time.
D)  increase the number of independent components.
E)  use a global supply chain.F) B) and D)
G) A) and E) B

Question 14

One structured approach for integrating customer requirements into every aspect of product development is:

Accepted Answer

A)  total quality management.
B)  customer satisfaction.
C)  quality function deployment.
D)  customer integration.
E)  a product development team.F) B) and C)
G) C) and D)

Question 15

Which of the following is not a reason for redesigning a product or service?

Accepted Answer

A)  to reduce labor or material cost
B)  to increase the level of employee satisfaction
C)  to increase the level of customer satisfaction
D)  to attract and increase customer demand
E)  to increase qualityF) A) and D)
G) C) and D)

Question 16

One of these is not a characteristic of a well-designed service system:

Accepted Answer

A)  user friendly
B)  robust
C)  distributed computer networks
D)  cost effective
E)  easy to sustainF) A) and E)
G) B) and D)

Question 17

Which ISO standard are the procedures for cradle-to-grave assessment in?

Accepted Answer

A)  ISO 26000
B)  ISO 13485
C)  ISO 50001
D)  ISO 9000
E)  ISO 14000F) B) and C)
G) C) and D)

Question 18

Which of the following is not true about remanufacturing?

Accepted Answer

A)  Remanufactured products can be sold at lower cost.
B)  The process requires mostly unskilled and semiskilled workers.
C)  There is less depletion of natural resources.
D)  It produces high-quality products easily.
E)  Remanufacturing is made easier by Design for Disassembly (DF
D)  .F) None of the above
G) B) and D) D

Question 19

One approach to extending a product's life cycle is to promote alternate uses of the product.

Accepted Answer

A) True 
 B)False

Question 20

Mobile phones have evolved from devices intended to place and receive phone calls into handheld multimedia communications devices, but in the eyes of some customers these new features make the phones less desirable. This is an example of:

Accepted Answer

A)  robust design.
B)  creeping featurism.
C)  sustainable design.
D)  quality function deployment.
E)  component commonality.F) B) and C)
G) C) and E)

Exam 4: Product and Service Design

Products or services with a high degree of similarity of features and components are called:

Correct Answer
verified

Which of the following is not one of the 3 Rs?

Correct Answer
verified

Which of the following is an example of a postponement tactic?

Correct Answer
verified

The time between failures for an electrical appliance is exponentially distributed with a mean of 25 months. What is the probability that the next failure will not occur before 30 months have elapsed?

Correct Answer
verified

One possible disadvantage of modular design is that:

Correct Answer
verified

A disadvantage of global teams for product design is that:

Correct Answer
verified

A house of quality is achieved when no department in a single location has more than 15 percent rejects.

Correct Answer
verified

Quality function deployment is a structured approach that guarantees that the highest-quality product or service will be designed.

Correct Answer
verified

Product failures can be easier to remedy with modular design.

Correct Answer
verified

One way to increase reliability is to:

Correct Answer
verified

Correct Answer
verified

Which of the following are not part of the activities and responsibilities of product and service design?

Correct Answer
verified
B

One way to increase reliability is to:

Correct Answer
verified
B

One structured approach for integrating customer requirements into every aspect of product development is:

Correct Answer
verified

Which of the following is not a reason for redesigning a product or service?

Correct Answer
verified

One of these is not a characteristic of a well-designed service system:

Correct Answer
verified

Which ISO standard are the procedures for cradle-to-grave assessment in?

Correct Answer
verified

Which of the following is not true about remanufacturing?

Correct Answer
verified
D

One approach to extending a product's life cycle is to promote alternate uses of the product.

Correct Answer
verified

Mobile phones have evolved from devices intended to place and receive phone calls into handheld multimedia communications devices, but in the eyes of some customers these new features make the phones less desirable. This is an example of:

Correct Answer
verified

Exam 4: Product and Service Design

Products or services with a high degree of similarity of features and components are called:

Correct AnswerverifiedShow Answer

Which of the following is not one of the 3 Rs?

Correct AnswerverifiedShow Answer

Which of the following is an example of a postponement tactic?

Correct AnswerverifiedShow Answer

The time between failures for an electrical appliance is exponentially distributed with a mean of 25 months. What is the probability that the next failure will not occur before 30 months have elapsed?

Correct AnswerverifiedShow Answer

One possible disadvantage of modular design is that:

Correct AnswerverifiedShow Answer

A disadvantage of global teams for product design is that:

Correct AnswerverifiedShow Answer

A house of quality is achieved when no department in a single location has more than 15 percent rejects.

Correct AnswerverifiedShow Answer

Quality function deployment is a structured approach that guarantees that the highest-quality product or service will be designed.

Correct AnswerverifiedShow Answer

Product failures can be easier to remedy with modular design.

Correct AnswerverifiedShow Answer

One way to increase reliability is to:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following are not part of the activities and responsibilities of product and service design?

Correct AnswerverifiedB

One way to increase reliability is to:

Correct AnswerverifiedB

One structured approach for integrating customer requirements into every aspect of product development is:

Correct AnswerverifiedShow Answer

Which of the following is not a reason for redesigning a product or service?

Correct AnswerverifiedShow Answer

One of these is not a characteristic of a well-designed service system:

Correct AnswerverifiedShow Answer

Which ISO standard are the procedures for cradle-to-grave assessment in?

Correct AnswerverifiedShow Answer

Which of the following is not true about remanufacturing?

Correct AnswerverifiedD

One approach to extending a product's life cycle is to promote alternate uses of the product.

Correct AnswerverifiedShow Answer

Mobile phones have evolved from devices intended to place and receive phone calls into handheld multimedia communications devices, but in the eyes of some customers these new features make the phones less desirable. This is an example of:

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
B

Correct Answer
verified
B

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
D

Correct Answer
verified

Correct Answer
verified