Question 1

Which of the following is not a reason for poor performance of our organization in the marketplace?

Accepted Answer

A)  placing too much emphasis on product/service design and too little on process design
B)  failing to take into account customer wants and needs
C)  putting too much emphasis on short-term financial performance
D)  taking advantage of strengths/opportunities, and recognizing competitive threats
E)  failing to monitor the external environmentF) B) and D)
G) C) and E)

Question 2

Unique attributes of firms that give them a competitive edge are called:

Accepted Answer

A)  functional strategies.
B)  Balanced Scorecards.
C)  supply chains.
D)  core competencies.
E)  sustainable initiatives.F) B) and E)
G) B) and D)

Question 3

Strategy includes both organizational and functional strategies.

Accepted Answer

A) True 
 B)False

Question 4

A business that is rated highly by its customers for service quality will tend to be more profitable than a business that is rated poorly.

Accepted Answer

A) True 
 B)False  True

Question 5

An example of a tactical operations management decision is determining employment levels.

Accepted Answer

A) True 
 B)False

Question 6

Wage and salary increases that are not accompanied by productivity increases tend to exert inflationary pressures on a nation's economy.

Accepted Answer

A) True 
 B)False

Question 7

_____ and _____ customers are factors in quality.

Accepted Answer

A)  Cost; improving
B)  Attracting; retaining
C)  Flexibility; attracting
D)  Capacity; improving
E)  Efficiency; retainingF) A) and C)
G) A) and D)

Question 8

The fundamental purpose for the existence of any organization is described by its:

Accepted Answer

A)  policies.
B)  procedures.
C)  corporate charter.
D)  mission statement.
E)  bylaws.F) B) and D)
G) A) and B)

Question 9

Standardization has the advantage of reducing variability.

Accepted Answer

A) True 
 B)False

Question 10

Which of these factors would be least likely to affect productivity?

Accepted Answer

A)  methods and technology
B)  workers
C)  management
D)  product mix
E)  advertisingF) C) and D)
G) A) and B)

Question 11

Competitiveness doesn't include:

Accepted Answer

A)  productivity.
B)  effectiveness.
C)  profitability.
D)  operations strategy.
E)  operations management.F) All of the above
G) C) and D)

Question 12

Which of the following is not typically considered a cure for poor competitiveness?

Accepted Answer

A)  Remove communications barriers within organizations.
B)  Minimize attention to the operations function.
C)  Put less emphasis on short-term financial results.
D)  Recognize labor as a valuable asset and act to develop it.
E)  Improve quality.F) B) and E)
G) A) and B)

Question 13

What is an important factor that help determines cost?

Accepted Answer

A)  innovation
B)  advertising
C)  quality
D)  location
E)  productivityF) B) and D)
G) A) and B)

Question 14

Which of the following is not among the chief reasons organizations fail?

Accepted Answer

A)  overemphasis on short-term financial performance
B)  emphasizing labor productivity in labor-intensive environments
C)  poor internal communications
D)  not investing in capital and human resources
E)  overemphasis on product (or service) designF) C) and D)
G) None of the above B

Question 15

Traditional strategies of business organizations have tended to emphasize cost minimization or product differentiation.

Accepted Answer

A) True 
 B)False

Question 16

Productivity tends to be only a very minor factor in an organization's ability to compete.

Accepted Answer

A) True 
 B)False

Question 17

The Balanced Scorecard is a useful tool for helping managers translate their strategy into action in the following areas:

Accepted Answer

A)  Sustainability; Flexibility; Efficiency; Technology
B)  Customers; Financial; Internal Business Processes; Learning and Growth
C)  Customization; Standardization; Efficiency; Effectiveness
D)  The Environment; The Community; Suppliers; Other Stakeholders
E)  Strategy; Tactics; Productivity; ProfitabilityF) B) and D)
G) D) and E)

Question 18

If people would only work harder, productivity would increase.

Accepted Answer

A) True 
 B)False

Question 19

Scheduling personnel is an example of an operations management:

Accepted Answer

A)  mission implementation.
B)  operational decision.
C)  organizational strategy.
D)  functional strategy.
E)  tactical decision.F) A) and D)
G) A) and E)

Question 20

In an assembly operation at a furniture factory, six employees assembled an average of 450 standard dining chairs per five-day week. What is the labor productivity of this operation?

Accepted Answer

A)  90 chairs/worker/day
B)  20 chairs/worker/day
C)  15 chairs/worker/day
D)  75 chairs/worker/day
E)  60 chairs/worker/dayF) A) and C)
G) A) and E) C

Exam 2: Competitiveness, Strategy, and Productivity

Which of the following is not a reason for poor performance of our organization in the marketplace?

Correct AnswerverifiedShow Answer

Unique attributes of firms that give them a competitive edge are called:

Correct AnswerverifiedShow Answer

Strategy includes both organizational and functional strategies.

Correct AnswerverifiedShow Answer

A business that is rated highly by its customers for service quality will tend to be more profitable than a business that is rated poorly.

Correct AnswerverifiedTrue

An example of a tactical operations management decision is determining employment levels.

Correct AnswerverifiedShow Answer

Wage and salary increases that are not accompanied by productivity increases tend to exert inflationary pressures on a nation's economy.

Correct AnswerverifiedShow Answer

_____ and _____ customers are factors in quality.

Correct AnswerverifiedShow Answer

The fundamental purpose for the existence of any organization is described by its:

Correct AnswerverifiedShow Answer

Standardization has the advantage of reducing variability.

Correct AnswerverifiedShow Answer

Which of these factors would be least likely to affect productivity?

Correct AnswerverifiedShow Answer

Competitiveness doesn't include:

Correct AnswerverifiedShow Answer

Which of the following is not typically considered a cure for poor competitiveness?

Correct AnswerverifiedShow Answer

What is an important factor that help determines cost?

Correct AnswerverifiedShow Answer

Which of the following is not among the chief reasons organizations fail?

Correct AnswerverifiedB

Traditional strategies of business organizations have tended to emphasize cost minimization or product differentiation.

Correct AnswerverifiedShow Answer

Productivity tends to be only a very minor factor in an organization's ability to compete.

Correct AnswerverifiedShow Answer

The Balanced Scorecard is a useful tool for helping managers translate their strategy into action in the following areas:

Correct AnswerverifiedShow Answer

If people would only work harder, productivity would increase.

Correct AnswerverifiedShow Answer

Scheduling personnel is an example of an operations management:

Correct AnswerverifiedShow Answer

In an assembly operation at a furniture factory, six employees assembled an average of 450 standard dining chairs per five-day week. What is the labor productivity of this operation?

Correct AnswerverifiedC

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True

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_ and _ customers are factors in quality.

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B

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C