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Exam 4: Tools and Techniques for Quality Improvement

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Question 21

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A_____ illustrates relationships between hypothesized causes and effects.

A) Pareto diagram
B) histogram
C) scatter diagram
D) cause-and-effect diagram

E) A) and D)
F) All of the above

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Question 22

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Check sheets are tools that aid in data collection.

A) True
B) False

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Question 23

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In the PDCA cycle, designing the product takes place in the _____ stage.

The FADE methodology used by hospitals is a variation of the Deming Cycle and the DMAIC process.

_____ is focused on breakthrough improvement to dramatically improve the quality and speed of work and to reduce its cost by fundamentally changing the processes by which work gets done.

With respect to the terms used in 5S, seiketsu means _____.

With respect to the types of quality-related data, ______ data are collected by numerical measurement on a continuous scale.

With respect to the Japanese terms of the 5S concept, _____ means sorting.

Individuals with innovative cognitive styles will tend to use data within a well-established domain, accept problems as defined, and generate ideas consistent with accepted convention.

In a scatter diagram, a general trend of the points going down and to the right indicates that an increase in one variable corresponds to an increase in the other.

In the Six Sigma process, experiments are conducted to verify the potential variables at the Measure stage.

The_____ phase of DMAIC addresses project management issues that answer questions about what will need to be done, by whom, and when.

Two approaches that help companies achieve breakthrough improvement are benchmarking and reengineering.

Six Sigma methods are more intuitive than lean approaches and easier to apply by anybody in the workplace.

Describe the stages in the Deming Cycle.

Breakthrough improvement refers to _____.

The most useful tool for identifying the causes of problems is an Ishikawa diagram.

With respect to the seven QC tools, a _____ is a picture of a process that shows the sequence of steps performed.

The Deming Cycle is composed of four stages: Design, Measure, Analyze, and Control.

Cause-and-effect diagrams are usually constructed in a regulated environment by the quality department of the organization.