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An example of raw data from a national chain of automobile stores would be


A) that an average of 13 Toyotas are sold daily in Kentucky.
B) a 30 percent increase in Toyota RAV4 sales during September in Kentucky.
C) 1 Toyota RAV4 sold March 3,2008 in Louisville,Kentucky.
D) all of the above.

E) A) and B)
F) A) and C)

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Computers are only part of an information system.

A) True
B) False

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The ________ is a service provided by the Internet that uses universally accepted standards for storing,retrieving,formatting,and displaying information in a page format.

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World Wide...

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Helen works as executive secretary for the V.P.of Research at Ford Motor Company.She is an example of ________,who assists with scheduling and communications at all levels of the firm.


A) a data worker
B) a service workers
C) a knowledge worker
D) middle management

E) B) and D)
F) B) and C)

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An example of a business using information systems for customer and supplier intimacy is


A) Walmart's RetailLink system.
B) the Mandarin Oriental hotel's customer-preference tracking system.
C) Verizon's Web-based digital dashboard.
D) Apple Inc.'s iPod.

E) B) and D)
F) A) and C)

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You work at the central office of a nationwide pizza chain.You have been assigned the task of explaining how your firm might use information technology to achieve the strategic business objective of improved decision making?

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Many business managers operate in an inf...

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Investments in organization and management,such as investments in new business models and training,are also known as ________.

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organizati...

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A declining percentage of the economy of North America and other advanced industrial countries in Europe and Asia depends on imports and exports.

A) True
B) False

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Recent research on business information technology investment indicates that firms that support their technology investments with investments in complementary assets receive superior returns.

A) True
B) False

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________ are private corporate networks extended to authorized users outside the organization.

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An example of a business using information systems to attain operational excellence is


A) Walmart's RetailLink system.
B) the Mandarin Oriental hotel's customer-preference tracking system.
C) Verizon's Web-based digital dashboard.
D) Apple Inc.'s iPod.

E) A) and D)
F) A) and C)

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Private intranets extended to authorized users outside the organization are called intranets.

A) True
B) False

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The six important business objectives of information technology are new products,services,and business models;customer and supplier intimacy;survival;competitive advantage;operational excellence;and improved ________.


A) flexibility
B) decision making
C) business practices
D) efficiency

E) A) and B)
F) A) and C)

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"Teamwork and collaborative work environments" is an example of ________ assets.


A) organizational
B) managerial
C) social
D) technology

E) C) and D)
F) B) and C)

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In the past decade,Canada gained many manufacturing jobs from offshore,low-wage producers.

A) True
B) False

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In a hierarchical organization,the upper levels consist of


A) managerial and professional employees.
B) managerial,professional,and technical employees.
C) professional and operational employees.
D) managerial,professional,and operational employees.

E) B) and C)
F) A) and B)

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MIS combines the work of computer science,management science,and operations research with a practical orientation toward developing ________ solutions to real-world problems and managing information technology resources.

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Information technology (IT)consists of all the hardware that a firm needs to use in order to achieve its business objectives,whereas information systems consist of all the software and business processes needed.

A) True
B) False

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James is under a lot of pressure as the Christmas season approaches.James works for a Christmas tree distributor.He is currently looking to hire,train,and retain employees to make sure that his firm can meet all manufacturing and sales of this busy season for his firm.James works in which function in his organization?


A) sales and marketing
B) manufacturing and production
C) finance and accounting
D) human resources

E) A) and C)
F) B) and D)

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A network requires at least two computers and a shared resource,such as a printer.

A) True
B) False

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