Question 1

All of the following choices describe ways for a company to achieve a competitive advantage, except:

Accepted Answer

A)  producing a superior product and charging less than competitors.
B)  implementing information systems to support better management decision making.
C)  garnering more sales and profits than your competitors.
D)  using information systems to create new and popular products that your competitors cannot duplicate.E) B) and C)
F) A) and B)

Question 2

Legal and regulatory compliance is an example of the ________ dimension of business problems.

Accepted Answer

A)  management
B)  organizational
C)  people
D)  technologyE) A) and B)
F) C) and D)

Question 3

An extranet is a private intranet extended to authorized users outside the organization.

Accepted Answer

A) True 
 B)False

Question 4

A database that receives employee manual input of customer names and addresses is riddled with errors and you have been charged with rectifying the situation. In taking an organizational perspective of this problem, you would be considering:

Accepted Answer

A)  the skill levels of the employees inputting the data.
B)  the training given to the employees inputting the data.
C)  the types of reviews in place for selecting data input personnel.
D)  the types of automatic error checking provided by the input software.E) B) and D)
F) B) and C) C

Question 5

UPS's use of Web-based tools that allow customers to embed UPS functions, such as tracking and cost calculations, into their own Web sites was an information systems solution used to achieve customer intimacy.

Accepted Answer

A) True 
 B)False

Question 6

As discussed in the chapter opening case, the Giants' new ticketing information systems is an effort to achieve which of the primary business objectives?

Accepted Answer

A)  Customer and supplier intimacy
B)  Improved decision making
C)  Operational excellence
D)  New products and servicesE) None of the above
F) C) and D) B

Question 7

An understanding of enterprise-wide systems for customer relationship management is one of the skills relevant to careers in marketing.

Accepted Answer

A) True 
 B)False  True

Question 8

The owners of Speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once they have left the office. This is a business problem that falls into the:

Accepted Answer

A)  management dimension.
B)  people dimension.
C)  organizational dimension.
D)  technology dimension.E) A) and B)
F) None of the above

Question 9

There are two types of outsourcing: offshore outsourcing and foreign outsourcing.

Accepted Answer

A) True 
 B)False

Question 10

A major criterion in deciding the most important perspectives of a business problem is:

Accepted Answer

A)  implementation.
B)  change management.
C)  usefulness.
D)  organizational needs.E) A) and C)
F) A) and D)

Question 11

Define operational excellence. How can information systems help achieve it?

Accepted Answer

Operational excellence is the achievemen...

Question 12

The field that deals with behavioral issues, as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm, is called:

Accepted Answer

A)  information systems literacy.
B)  information systems architecture.
C)  management information systems.
D)  information technology infrastructure.E) B) and C)
F) C) and D)

Question 13

Large corporations have been slow to adopt mobile computing as a platform.

Accepted Answer

A) True 
 B)False

Question 14

Output:

Accepted Answer

A)  is feedback that has been processed to create meaningful information.
B)  is information that is returned to appropriate members of the organization to help them evaluate the input stage.
C)  transfers raw data to the people who will use it or to the activities for which it will be used.
D)  transfers processed information to the people who will use it or to the activities for which it will be used.E) None of the above
F) B) and D)

Question 15

Verizon's implementation of a Web-based digital dashboard to provide managers with real-time information, such as customer complaints, is an example of:

Accepted Answer

A)  improved flexibility.
B)  improved decision making.
C)  improved efficiency.
D)  customer and supplier intimacy.E) None of the above
F) A) and D)

Question 16

________ is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format.

Accepted Answer

A)  FTP
B)  E-mail
C)  The Web
D)  HTMLE) C) and D)
F) B) and C)

Question 17

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its:

Accepted Answer

A)  culture.
B)  environment.
C)  atmosphere.
D)  values.E) All of the above
F) A) and B)

Question 18

Which of the following statements is not true?

Accepted Answer

A)  The most common and successful offshore outsourcing projects involve production programming and system maintenance programming work, along with call center work.
B)  Inflation in Indian wages for technology work is leading to a counter movement of jobs back to the United States.
C)  The fear that offshore outsourcing will reduce demand for new information system hires in the U.S. is mitigated by the fact that reduced IT expenditures results in increased IT investments and the creation of domestic jobs.
D)  The impact of domestic IT outsourcing has been very disruptive to some regional areas of the U.S.E) C) and D)
F) All of the above

Question 19

Financial managers work directly with ________ to ensure investments in information systems help achieve corporate goals.

Accepted Answer

A)  operations managers
B)  senior managers
C)  marketing managers
D)  accounting managersE) B) and C)
F) A) and B)

Question 20

What is the estimated growth rate for information systems managers' jobs through 2020?

Accepted Answer

A)  15%
B)  -1%
C)  45%
D)  5%E) None of the above
F) C) and D)

Exam 1: Business Information Systems in Your Career

All of the following choices describe ways for a company to achieve a competitive advantage, except:

Correct AnswerverifiedShow Answer

Legal and regulatory compliance is an example of the ________ dimension of business problems.

Correct AnswerverifiedShow Answer

An extranet is a private intranet extended to authorized users outside the organization.

Correct AnswerverifiedShow Answer

A database that receives employee manual input of customer names and addresses is riddled with errors and you have been charged with rectifying the situation. In taking an organizational perspective of this problem, you would be considering:

Correct AnswerverifiedC

UPS's use of Web-based tools that allow customers to embed UPS functions, such as tracking and cost calculations, into their own Web sites was an information systems solution used to achieve customer intimacy.

Correct AnswerverifiedShow Answer

As discussed in the chapter opening case, the Giants' new ticketing information systems is an effort to achieve which of the primary business objectives?

Correct AnswerverifiedB

An understanding of enterprise-wide systems for customer relationship management is one of the skills relevant to careers in marketing.

Correct AnswerverifiedTrue

The owners of Speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once they have left the office. This is a business problem that falls into the:

Correct AnswerverifiedShow Answer

There are two types of outsourcing: offshore outsourcing and foreign outsourcing.

Correct AnswerverifiedShow Answer

A major criterion in deciding the most important perspectives of a business problem is:

Correct AnswerverifiedShow Answer

Define operational excellence. How can information systems help achieve it?

Correct AnswerverifiedOperational excellence is the achievemen...View AnswerShow Answer

The field that deals with behavioral issues, as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm, is called:

Correct AnswerverifiedShow Answer

Large corporations have been slow to adopt mobile computing as a platform.

Correct AnswerverifiedShow Answer

Output:

Correct AnswerverifiedShow Answer

Verizon's implementation of a Web-based digital dashboard to provide managers with real-time information, such as customer complaints, is an example of:

Correct AnswerverifiedShow Answer

________ is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format.

Correct AnswerverifiedShow Answer

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its:

Correct AnswerverifiedShow Answer

Which of the following statements is not true?

Correct AnswerverifiedShow Answer

Financial managers work directly with ________ to ensure investments in information systems help achieve corporate goals.

Correct AnswerverifiedShow Answer

What is the estimated growth rate for information systems managers' jobs through 2020?

Correct AnswerverifiedShow Answer

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Operational excellence is the achievemen...
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