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A two-step offer is designed to sell consumers a lower-priced item before offering them a higher-priced,and thus more profitable,item.

A) True
B) False

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Through ________,marketers can target individuals based on what they have purchased,what shows they have watched,or what websites they have visited.


A) variable data marketing
B) permission-based marketing
C) behavioral targeting
D) predictive targeting
E) conversion marketing

F) A) and B)
G) A) and C)

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________ marketing occurs when a seller and customers deal with each other directly rather than through an intermediary,such as a wholesaler or retailer.


A) Integrated
B) Simplified
C) Leveled
D) Direct-response
E) Tiered

F) A) and E)
G) A) and B)

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________ is a type of marketing communication that has characteristics of advertising but also includes an element that allows the audience to make a direct response to the advertiser.


A) Direct-response advertising
B) Direct-focus advertising
C) Integrated marketing communications
D) Direct-marketing advertising
E) Direct-to-consumer advertising

F) A) and B)
G) A) and C)

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The Pampered Sole is a new women's shoe store in Birmingham,Alabama.The owners want to target women between the ages of 30 and 45 with a household income greater than $50,000 with a special promotion.They have purchased two mailing lists: one with demographic information for their retail area and one with psychographic information.They want one list that combines both types of information,but they don't want to mail someone twice.What should they do?


A) purge, then merge the lists
B) merge, then define the lists
C) merge, then purge the lists
D) purge, then define the lists
E) compile, then convert the lists

F) A) and D)
G) None of the above

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Name and describe the five basic steps in traditional direct marketing.

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The steps in direct marketing are:
(1) S...

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Refer to the passage below to answer the questions that follow. Proactive Solution is a skincare system to help people with acne. Proactive was originally sold only through direct marketing. The consumer had to enroll in the Proactive Solution Clear Skin Club. However, now some large malls have kiosks selling Proactive Solution products without the club membership, but the prices are much higher. Proactive Solution has had one of the longest-running infomercials on television, and its product line is also sold through magazine ads. Through these mediums, consumers can purchase the product directly by calling, mailing, or going through the Internet to submit an order. -Name and describe the type of advertising that Proactive Solution uses to promote and sell its product.

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This is direct-response advertising,whic...

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Which of the following is NOT an advantage of direct mail?


A) reaches a highly targeted audience
B) builds in feedback
C) personalizes the message
D) simplifies calculation of return on investment
E) provides a low cost per thousand

F) B) and C)
G) B) and E)

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Which of the following is NOT a variable that would be considered part of the offer in direct marketing?


A) media strategy
B) price
C) cost of shipping and handling
D) guarantees and warranties
E) future obligations

F) All of the above
G) None of the above

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Name and describe the seven stages of the database management process.

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Stages in the database management proces...

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Which of the following is most likely true of infomercials?


A) They are the most popular method of direct-marketing.
B) They typically air during prime time.
C) They are usually 30 to 60 minutes long.
D) They are typically used for products with low profit margins.
E) They are usually used for products that are widely available in retail outlets.

F) A) and D)
G) All of the above

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The best customer prospects of direct marketers are ________.


A) profiled consumers
B) current customers
C) affiliated consumers
D) segmented consumers
E) purged customers

F) A) and B)
G) A) and D)

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After selecting a sweater on the Lands' End website,Kelly Oldham filled out the required customer and credit card information.A box with a checkmark inside was next to the following statement: "Yes,I would like to receive promotional information via email from Lands' End." The statement suggests that Lands' End is using which of the following marketing tools?


A) spam
B) telemarketing
C) spoofing
D) data mining
E) permission marketing

F) D) and E)
G) A) and B)

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What is the second step in the direct-marketing process?


A) objectives and strategy
B) the offer
C) customer ordering
D) fulfillment and customer follow-up
E) relationship building

F) All of the above
G) A) and D)

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The financial contribution through sales volume of an individual customer or customer segment over a length of time is known as ________.


A) return on investment
B) lifetime customer value
C) customer contribution
D) customer loyalty
E) customer relationship assessment

F) None of the above
G) All of the above

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One disadvantage of direct marketing is consumer frustration with too many catalogs and junk mail.

A) True
B) False

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The marketing manager of Charlie's Car Parts uses a customer database to email promotional information to customers.The demographic information in the database provides the manager with all the data he needs regarding his customers' buying preferences.

A) True
B) False

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Direct-response marketing is a growth area because it is easy to evaluate its effectiveness.

A) True
B) False

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What is the rationale for the higher cost of direct marketing?


A) The effectiveness of direct-response marketing is not easy to evaluate.
B) Consumers are more accepting of it than of other forms of brand communication.
C) Response rates have increased dramatically in the past 10 years.
D) Consumers feel more confident in marketers' concerns for their privacy.
E) The messages are tightly targeted to reach prime prospects.

F) B) and E)
G) D) and E)

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Which of the following is NOT a type of company that has traditionally made extensive use of direct marketing?


A) insurance companies
B) book and record clubs
C) gardening firms
D) publishers
E) oil companies

F) A) and E)
G) A) and D)

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