Question 1

Which of the following is most likely to happen if you do not include all needed information in a routine message?

Accepted Answer

A)  Your readers will perceive the tone of your message as other-oriented.
B)  Your readers will comply with your message.
C)  Your readers will perceive your message to be unbiased.
D)  Your credibility will be at stake and you risk losing it.
E)  Your future messages will receive more attention.F) A) and B)
G) C) and E)

Question 2

The vast majority of business messages are _____ messages.

Accepted Answer

A)  routine
B)  persuasive
C)  bad-news
D)  crisis communication
E)  public relationsF) D) and E)
G) A) and D)

Question 3

Even in today's flatter organizations, being bossy to the boss can be counterproductive.

Accepted Answer

A) True 
 B)False

Question 4

What are the drawbacks of showing excessive appreciation?

Accepted Answer

Showing your appreciation will help buil...

Question 5

Which of the following is most likely to be a component of a message that expresses sympathy?

Accepted Answer

A)  Gaining attention
B)  Taking responsibility
C)  Providing rationale
D)  Offering support
E)  Providing directionsF) A) and C)
G) A) and E)

Question 6

Describe the process of developing a message that aims to make a claim.

Accepted Answer

Claims are requests for other companies ...

Question 7

Describe the different components of a message that aims to make requests.

Accepted Answer

Like all routine messages, routine reque...

Question 8

Three components are central in setting expectations for those you manage: describing responsibilities, providing deadlines, and discussing coordination.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is most likely to happen once you establish a reputation for providing overly general messages that do not include all the needed information?

Accepted Answer

A)  Your readers are less likely to pay close attention to your future messages.
B)  Your readers will gain faith in your ability to simplify complex issues.
C)  You will create goodwill among your readers.
D)  Your readers will perceive you to be sincere and honest.
E)  Your readers are more likely to reply to your future messages immediately.F) A) and B)
G) D) and E)

Question 10

Describe the importance of setting expectations.

Accepted Answer

Working with others involves setting exp...

Question 11

To prevent employees and customers from ignoring announcements, the subject line must be specific and must create interest.

Accepted Answer

A) True 
 B)False

Question 12

If you don't provide the required information in your message, then:

Accepted Answer

A)  your readers are less likely to read your message.
B)  your readers are less likely to comply with your message.
C)  your readers are less likely to forward your message.
D)  you are more likely to create goodwill among your readers.
E)  you are more likely to get a positive response from your readers.F) A) and B)
G) B) and E)

Question 13

In the case of an appreciation message, to show your sincerity:

Accepted Answer

A)  include exaggerated displays of gratitude.
B)  avoid including a rationale for the gratitude.
C)  make sure that your message is extremely formal and avoid adding a personal touch.
D)  focus exclusively on the recipient.
E)  include a call to action at the end of the message.F) A) and B)
G) A) and C)

Question 14

In the case of a routine message, the number of words in a primary message:

Accepted Answer

A)  should not exceed ten.
B)  should not exceed five.
C)  should be between fifteen and twenty.
D)  should be more than fifty.
E)  should be between twenty and thirty.F) None of the above
G) A) and B)

Question 15

Subject lines for routine requests should not contain the entire request, but only the rationale for it.

Accepted Answer

A) True 
 B)False

Question 16

What is the primary challenge in developing routine messages?

Accepted Answer

A)  Ensuring the facts are presented as they are
B)  Including relevant documents that substantiate claims
C)  Conducting audience analysis
D)  Making sure that your readers pay attention
E)  Simplifying the complex content of routine messagesF) C) and D)
G) A) and E)

Question 17

_____ is the most important step in planning routine messages.

Accepted Answer

A)  Audience analysis
B)  Idea development
C)  Message structuring
D)  Development of the meta message
E)  Crisis analysisF) All of the above
G) C) and D)

Question 18

Failure to set expectations is most likely to lead to:

Accepted Answer

A)  cognitive dissonance.
B)  emotional hijacking.
C)  cyber incivility.
D)  professional disappointments.
E)  flaming.F) All of the above
G) A) and C)

Question 19

Expressions of sympathy must always be elaborate.

Accepted Answer

A) True 
 B)False

Question 20

Typically, routine messages deal with complex matters that require in-depth analysis.

Accepted Answer

A) True 
 B)False

Exam 8: Social Media for Business Communication

Which of the following is most likely to happen if you do not include all needed information in a routine message?

Correct AnswerverifiedShow Answer

Describe the importance of setting expectations.

Correct AnswerverifiedWorking with others involves setting exp...View AnswerShow Answer

Which of the following is most likely to be a component of a message that expresses sympathy?

Correct AnswerverifiedShow Answer

Describe the process of developing a message that aims to make a claim.

Correct AnswerverifiedClaims are requests for other companies ...View AnswerShow Answer

What is the primary challenge in developing routine messages?

Correct AnswerverifiedShow Answer

The vast majority of business messages are _____ messages.

Correct AnswerverifiedShow Answer

Typically, routine messages deal with complex matters that require in-depth analysis.

Correct AnswerverifiedShow Answer

In the case of an appreciation message, to show your sincerity:

Correct AnswerverifiedShow Answer

Describe the different components of a message that aims to make requests.

Correct AnswerverifiedLike all routine messages, routine reque...View AnswerShow Answer

Expressions of sympathy must always be elaborate.

Correct AnswerverifiedShow Answer

In the case of a routine message, the number of words in a primary message:

Correct AnswerverifiedShow Answer

If you don't provide the required information in your message, then:

Correct AnswerverifiedShow Answer

Even in today's flatter organizations, being bossy to the boss can be counterproductive.

Correct AnswerverifiedShow Answer

To prevent employees and customers from ignoring announcements, the subject line must be specific and must create interest.

Correct AnswerverifiedShow Answer

Failure to set expectations is most likely to lead to:

Correct AnswerverifiedShow Answer

Subject lines for routine requests should not contain the entire request, but only the rationale for it.

Correct AnswerverifiedShow Answer

Which of the following is most likely to happen once you establish a reputation for providing overly general messages that do not include all the needed information?

Correct AnswerverifiedShow Answer

_____ is the most important step in planning routine messages.

Correct AnswerverifiedShow Answer

What are the drawbacks of showing excessive appreciation?

Correct AnswerverifiedShowing your appreciation will help buil...View AnswerShow Answer

Three components are central in setting expectations for those you manage: describing responsibilities, providing deadlines, and discussing coordination.

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Working with others involves setting exp...
View Answer

Correct Answer
verified

Correct Answer
verified
Claims are requests for other companies ...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Like all routine messages, routine reque...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Showing your appreciation will help buil...
View Answer

Correct Answer
verified