Question 1

One of the main criticisms of the contingency approach is that:

Accepted Answer

A)   it may lead to resentment and rarely produces lasting behavior.
B)   it is more ambiguous and difficult to explain than the simpler "off the shelf" competition from checklists and stage models.
C)   it may not encourage collaboration and spread of change across business units.
D)   it may lead to over-focusing on individual work groups rather than on how they may operate as part of a larger, corporate collective.E) A) and B)
F) A) and D)

Question 2

According to the text, which of the following is the main reason for British Airways employees going on a strike in 2003?

Accepted Answer

A)   To protest against the introduction of swipe cards for electronic clocking-in
B)   To protest against the strict security measures implemented due to concerns about terrorism
C)   To declare their concerns about how the Severe Acute Respiratory Syndrome (SARS)  epidemic might affect their safety
D)   To strategically affect the governmental elections in BritainE) All of the above
F) B) and C)

Question 3

The first step in Kotter's eight-stage model of transformational change is to develop the vision for change.

Accepted Answer

A) True 
 B)False

Question 4

According to John Kotter, transformational changes often fail because the changes are not embedded and because victory is declared too soon.

Accepted Answer

A) True 
 B)False  True

Question 5

The contingency change management approach is underpinned by the _____ image of managing change.

Accepted Answer

A)   director
B)   follower
C)   interpreter
D)   caretakerE) B) and C)
F) All of the above

Question 6

The focus of the awareness, desire, knowledge, ability, and reinforcement (ADKAR) change model lies with the individuals who will be involved in and affected by change.

Accepted Answer

A) True 
 B)False

Question 7

The primary role of a change manager is to direct staff during complex situations.

Accepted Answer

A) True 
 B)False

Question 8

According to Dunphy and Stace, the style of change where there is limited employee involvement in setting goals relevant to areas of responsibility is known as the:

Accepted Answer

A)   collaborative stage.
B)   coercive stage.
C)   directive stage.
D)   consultative stage.E) All of the above
F) None of the above D

Question 9

Which of the following is one of "the seven Cs of change" developed by the UK Chartered Institute of Personnel and Development?

Accepted Answer

A)   Capturing learning
B)   Criticizing stakeholders
C)   Canceling communication
D)   Capitalizing on lossesE) All of the above
F) A) and D)

Question 10

According to Kotter's eight-stage model of transformational change, during the stage in which management would ensure that there is a powerful change group to guide the change, the actions taken would include:

Accepted Answer

A)   performing market analysis.
B)   forming a powerful guiding coalition.
C)   removing organizational policies and structures that inhibit achievement of the vision of an organization.
D)   rewarding "wins" to help provide motivation.E) A) and C)
F) B) and C)

Question 11

Which of the following is a probable reason for the popularity of the checklist approach with professional bodies and management consultancies?

Accepted Answer

A)   The lack of criticisms faced by this "rational linear" model of change
B)   The codification of an otherwise messy and iterative management process
C)   The monopoly exercised by a change manager in determining the chances of success
D)   The non-linear nature of the checklist approachE) None of the above
F) B) and D)

Question 12

Which of the following companies developed the awareness, desire, knowledge, ability, and reinforcement (ADKAR)  model of change?

Accepted Answer

A)   Prosci
B)   Apple
C)   McKinsey
D)   GartnerE) All of the above
F) A) and D)

Question 13

Which of the following is NOT one of Dawson and Andriopoulos's "general lessons" concerning change management practice?

Accepted Answer

A)   Change leaders need to be politically sensitive and astute as change is a political process.
B)   It is important to learn from both positive and negative experiences.
C)   Communication is fundamentally important in steering processes in desired directions.
D)   Many assumptions can be taken for granted, and time should not be wasted questioning these assumptions.E) A) and B)
F) C) and D)

Question 14

The Hope Hailey-Balogun change kaleidoscope is a context-sensitive approach to the design and implementation of change.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is a True statement about the duration, integrity, commitment, and effort (DICE)  model developed by the Boston Consulting Group?

Accepted Answer

A)   It advises change managers to calculate scores for any two of the four DICE factors.
B)   It takes into account the years of experience of change managers.
C)   It includes as a factor the amount of time between reviews or milestones.
D)   It reveals whether a project is in the win zone, the worry zone, or the woe zone depending on a single factor's score.E) All of the above
F) A) and B) B

Question 16

Which of the following is one of the four factors in the DICE model developed by the Boston Consulting Group as part of the change by checklist approach?

Accepted Answer

A)   Commitment
B)   Innovation
C)   Diligence
D)   EfficiencyE) B) and D)
F) B) and C)

Question 17

In the context of the scale of change identified by the Stace-Dunphy contingency matrix, which of the following best defines corporate transformation?

Accepted Answer

A)   It refers to strategic change throughout an organization, to structures, systems, procedures, mission, values, and power distribution.
B)   It refers to refining methods, policies, and procedures, typically at the level of the division or department.
C)   It refers to distinct modifications to strategies, structures, and management processes, but not radical enough to be described as strategic.
D)   It refers to restructuring departments and divisions, potentially radical, but at the level of parts of the organization and not the whole.E) C) and D)
F) A) and B)

Question 18

According to Jeffrey Pfeffer and Robert Sutton, which of the following is one of the four steps to be taken by change managers in order to ensure fast and effective change?

Accepted Answer

A)   Ensuring staff satisfaction with the status quo of an organization
B)   Focusing on whom to blame for a management mess
C)   Engaging in relentless communication in order to direct staff
D)   Refraining from communicating the monetary uncertainties involved in the change to staffE) B) and C)
F) A) and B)

Question 19

What is the final step in Kotter's eight-stage model of transformational change?

Accepted Answer

A)   Empowering staff to act on a vision
B)   Ensuring there are short-term wins
C)   Consolidating gains and producing more change
D)   Institutionalizing new approachesE) B) and C)
F) None of the above

Question 20

According to Marco Gardini et al., change is said to be successful if:

Accepted Answer

A)   there is hiring of new talent that can contribute to the change process.
B)   there is a change in the organization's management once the need for change is realized.
C)   it starts with a fresh set of already existing staff who are remotely associated with the activities that need to be improved.
D)   a comprehensive program with clear and meaningful goals that links those in pivotal roles with the changes that the rest of the organization has to make is designed.E) A) and C)
F) A) and B)

Exam 10: Change Management, Processual, and Contingency Approaches

One of the main criticisms of the contingency approach is that:

Correct AnswerverifiedShow Answer

According to the text, which of the following is the main reason for British Airways employees going on a strike in 2003?

Correct AnswerverifiedShow Answer

The first step in Kotter's eight-stage model of transformational change is to develop the vision for change.

Correct AnswerverifiedShow Answer

According to John Kotter, transformational changes often fail because the changes are not embedded and because victory is declared too soon.

Correct AnswerverifiedTrue

The contingency change management approach is underpinned by the _____ image of managing change.

Correct AnswerverifiedShow Answer

The focus of the awareness, desire, knowledge, ability, and reinforcement (ADKAR) change model lies with the individuals who will be involved in and affected by change.

Correct AnswerverifiedShow Answer

The primary role of a change manager is to direct staff during complex situations.

Correct AnswerverifiedShow Answer

According to Dunphy and Stace, the style of change where there is limited employee involvement in setting goals relevant to areas of responsibility is known as the:

Correct AnswerverifiedD

Which of the following is one of "the seven Cs of change" developed by the UK Chartered Institute of Personnel and Development?

Correct AnswerverifiedShow Answer

According to Kotter's eight-stage model of transformational change, during the stage in which management would ensure that there is a powerful change group to guide the change, the actions taken would include:

Correct AnswerverifiedShow Answer

Which of the following is a probable reason for the popularity of the checklist approach with professional bodies and management consultancies?

Correct AnswerverifiedShow Answer

Which of the following companies developed the awareness, desire, knowledge, ability, and reinforcement (ADKAR) model of change?

Correct AnswerverifiedShow Answer

Which of the following is NOT one of Dawson and Andriopoulos's "general lessons" concerning change management practice?

Correct AnswerverifiedShow Answer

The Hope Hailey-Balogun change kaleidoscope is a context-sensitive approach to the design and implementation of change.

Correct AnswerverifiedShow Answer

Which of the following is a True statement about the duration, integrity, commitment, and effort (DICE) model developed by the Boston Consulting Group?

Correct AnswerverifiedB

Which of the following is one of the four factors in the DICE model developed by the Boston Consulting Group as part of the change by checklist approach?

Correct AnswerverifiedShow Answer

In the context of the scale of change identified by the Stace-Dunphy contingency matrix, which of the following best defines corporate transformation?

Correct AnswerverifiedShow Answer

According to Jeffrey Pfeffer and Robert Sutton, which of the following is one of the four steps to be taken by change managers in order to ensure fast and effective change?

Correct AnswerverifiedShow Answer

What is the final step in Kotter's eight-stage model of transformational change?

Correct AnswerverifiedShow Answer

According to Marco Gardini et al., change is said to be successful if:

Correct AnswerverifiedShow Answer

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True

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D

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B

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