Question 1

What are the indicators that could help determine if a party would use a competitive or cooperative approach to negotiation?

Accepted Answer

The following are the indicators that co...

Question 2

List the benefits of using the leverage of timing.

Accepted Answer

Some of the benefits of using the levera...

Question 3

According to research conducted,choice of conflict management style is based most often on:

Accepted Answer

A)  the importance of the issue concerned.
B)  the importance of relationship.
C)  time constraints.
D)  the dominant conflict management style of the person.
E)  fact certainty.F) B) and D)
G) B) and C)

Question 4

Which of the following statements apply when using competition as a conflict resolution strategy?

Accepted Answer

A)  Discomfort should be communicated nonverbally.
B)  Hold conflict management conversations in public areas.
C)  Express displeasure over the conflict being experienced.
D)  Discourage the expression of emotion.
E)  Make sure people know exactly what they are required to do.F) C) and D)
G) A) and B)

Question 5

One of Haley's best workers wants to work from 7 a.m.to 3 p.m.instead of the regular 9 a.m.to 5 p.m.shift for the next two weeks while her son plays in the championship series at a school across town.This arrangement will not hinder the employee's work.What should Haley do?

Accepted Answer

A)  Avoid
B)  Compromise
C)  Collaborate
D)  Compete
E)  AccommodateF) None of the above
G) B) and D)

Question 6

Conflict is always a destructive force in a work environment.

Accepted Answer

A) True 
 B)False

Question 7

Carl decided that the conflict situation he faces with his fellow department heads at a remote location is not that important.The issue is trivial,and he rarely works with anyone from that location.The issue should be resolved soon.What conflict management style should he use?

Accepted Answer

A)  Avoidance
B)  Accommodation
C)  Competition
D)  Compromise
E)  CollaborationF) A) and D)
G) All of the above

Question 8

Billy's department is in an uproar.His most senior workers,Greta and Libby,are at the point of refusing to be in the same room at the same time.Billy investigated the problem and found that Greta established new procedures based on a corporate memo written in October last year.Libby refused to follow the procedures because of the follow-up memo written two weeks later.When Billy showed Greta and Libby both documents,the conflict ended.What was the source of the conflict?

Accepted Answer

A)  Personality factors
B)  Environmental factors
C)  Informational factors
D)  Perceptual factors
E)  Role factorsF) A) and D)
G) A) and E)

Question 9

From a skills perspective,which of the following serves as a key point for managers while negotiating and mediating conflict?

Accepted Answer

A)  All conflicts are of the same kind and arise from the same source.
B)  There is a significant body of evidence regarding different styles of conflict resolution.
C)  A manager must never interfere in a conflict and negotiate.
D)  A manager must be ready with solutions to every conflict.
E)  It is not a manager's duty to diagnose the conflict.F) B) and D)
G) C) and D)

Question 10

Which of the following is part of the Thomas-Kilmann Conflict Resolution Grid?

Accepted Answer

A)  Inform
B)  Compromise
C)  Consolidate
D)  Combine
E)  AlternateF) None of the above
G) B) and D)

Question 11

Using hypotheticals allows a manager in the generation of new solutions and opportunities.

Accepted Answer

A) True 
 B)False

Question 12

_____ value the insight they gain from learning about other parties' interests and perspectives during the conflict resolution process.

Accepted Answer

A)  Avoiders
B)  Competitors
C)  Accommodators
D)  Collaborators
E)  CompromisersF) A) and E)
G) A) and B)

Question 13

Which of the following statements is true about relationship conflict?

Accepted Answer

A)  It threatens productivity and interferes with the effort people put in a task,
B)  It occurs over ideas and issues.
C)  It is seen as the good conflict in an organization.
D)  It hikes personal power for many individuals.
E)  It engenders a healthy level of constructive criticism.F) C) and E)
G) A) and C)

Question 14

Making a deal look nonnegotiable is a lesson under the leverage of limited authority.

Accepted Answer

A) True 
 B)False

Question 15

When selecting a conflict management style to resolve a conflict where the need is for justice rather than mercy,choose to:

Accepted Answer

A)  compete rather than accommodate.
B)  avoid the conflict.
C)  accommodate rather than compete.
D)  compromise.
E)  accommodate rather than collaborate.F) B) and D)
G) C) and D)

Exam 11: Resolving Conflict Through Negotiation and Mediation

One of Haley's best workers wants to work from 7 a.m.to 3 p.m.instead of the regular 9 a.m.to 5 p.m.shift for the next two weeks while her son plays in the championship series at a school across town.This arrangement will not hinder the employee's work.What should Haley do?

Correct Answer
verified

Using hypotheticals allows a manager in the generation of new solutions and opportunities.

Correct Answer
verified

What are the indicators that could help determine if a party would use a competitive or cooperative approach to negotiation?

Correct Answer
verified
The following are the indicators that co...
View Answer

Conflict is always a destructive force in a work environment.

Correct Answer
verified

List the benefits of using the leverage of timing.

Correct Answer
verified
Some of the benefits of using the levera...
View Answer

Carl decided that the conflict situation he faces with his fellow department heads at a remote location is not that important.The issue is trivial,and he rarely works with anyone from that location.The issue should be resolved soon.What conflict management style should he use?

Correct Answer
verified

From a skills perspective,which of the following serves as a key point for managers while negotiating and mediating conflict?

Correct Answer
verified

_____ value the insight they gain from learning about other parties' interests and perspectives during the conflict resolution process.

Correct Answer
verified

Correct Answer
verified

Which of the following statements is true about relationship conflict?

Correct Answer
verified

According to research conducted,choice of conflict management style is based most often on:

Correct Answer
verified

Which of the following statements apply when using competition as a conflict resolution strategy?

Correct Answer
verified

Making a deal look nonnegotiable is a lesson under the leverage of limited authority.

Correct Answer
verified

When selecting a conflict management style to resolve a conflict where the need is for justice rather than mercy,choose to:

Correct Answer
verified

Which of the following is part of the Thomas-Kilmann Conflict Resolution Grid?

Correct Answer
verified

Exam 11: Resolving Conflict Through Negotiation and Mediation

One of Haley's best workers wants to work from 7 a.m.to 3 p.m.instead of the regular 9 a.m.to 5 p.m.shift for the next two weeks while her son plays in the championship series at a school across town.This arrangement will not hinder the employee's work.What should Haley do?

Correct AnswerverifiedShow Answer

Using hypotheticals allows a manager in the generation of new solutions and opportunities.

Correct AnswerverifiedShow Answer

What are the indicators that could help determine if a party would use a competitive or cooperative approach to negotiation?

Correct AnswerverifiedThe following are the indicators that co...View AnswerShow Answer

Conflict is always a destructive force in a work environment.

Correct AnswerverifiedShow Answer

List the benefits of using the leverage of timing.

Correct AnswerverifiedSome of the benefits of using the levera...View AnswerShow Answer

Carl decided that the conflict situation he faces with his fellow department heads at a remote location is not that important.The issue is trivial,and he rarely works with anyone from that location.The issue should be resolved soon.What conflict management style should he use?

Correct AnswerverifiedShow Answer

From a skills perspective,which of the following serves as a key point for managers while negotiating and mediating conflict?

Correct AnswerverifiedShow Answer

_____ value the insight they gain from learning about other parties' interests and perspectives during the conflict resolution process.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following statements is true about relationship conflict?

Correct AnswerverifiedShow Answer

According to research conducted,choice of conflict management style is based most often on:

Correct AnswerverifiedShow Answer

Which of the following statements apply when using competition as a conflict resolution strategy?

Correct AnswerverifiedShow Answer

Making a deal look nonnegotiable is a lesson under the leverage of limited authority.

Correct AnswerverifiedShow Answer

When selecting a conflict management style to resolve a conflict where the need is for justice rather than mercy,choose to:

Correct AnswerverifiedShow Answer

Which of the following is part of the Thomas-Kilmann Conflict Resolution Grid?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The following are the indicators that co...
View Answer

Correct Answer
verified

Correct Answer
verified
Some of the benefits of using the levera...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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