Question 1

Discuss the advantages and disadvantages of using managers,peers,subordinates,self,and customers as sources of performance information.

Accepted Answer

(1)Managers: Advantages: Supervisors hav...

Question 2

The performance measurement system that combines information from most or all of the possible sources,is known as:

Accepted Answer

A)   the critical incidents technique.
B)   the behavioral observation scale.
C)   management by objectives.
D)   a 360-degree performance appraisal.
E)   upward feedback.F) A) and E)
G) C) and D)

Question 3

If a student evaluating his/her professor at the end of term rates the professor low on all performance criteria due to dissatisfaction with the professor's grading scale,the student has likely committed which rater error?

Accepted Answer

A)   Error based on similarity
B)   Halo error
C)   Central tendency
D)   Horns error
E)   Contrast errorF) A) and C)
G) A) and B)

Question 4

Which of the following is the most widely used method for rating attributes?

Accepted Answer

A)   Behaviorally anchored rating scales
B)   Mixed-standard scales
C)   Behavioral observation scales
D)   Graphic rating scales
E)   Critical-incident methodsF) A) and B)
G) None of the above

Question 5

The process through which managers ensure that employees' activities and outputs contribute to the organization's goals is known as:

Accepted Answer

A)   quality analysis.
B)   administrative planning.
C)   project management.
D)   strategic planning.
E)   performance management.F) A) and B)
G) A) and C)

Question 6

_____ use several statements describing each trait to produce a final score for that trait.

Accepted Answer

A)   Behaviorally anchored rating scales
B)   Mixed-standard scales
C)   Behavioral observation scales
D)   Graphic rating scales
E)   Forced distribution scalesF) C) and D)
G) A) and B)

Question 7

Which of the following performance measurement methods requires managers to rank employees in their group from the highest performer to the poorest performer?

Accepted Answer

A)   Graphic rating scale
B)   Mixed-standard scale
C)   Paired-comparison
D)   Forced-distribution
E)   Simple rankingF) A) and E)
G) None of the above

Question 8

What can an organization do to protect itself against discrimination and unjust dismissal lawsuits?

Accepted Answer

A)   The organization should provide for a review of all top performance ratings by upper-level managers.
B)   Performance measures should evaluate personal traits.
C)   Requirements for job success should be clearly communicated to all the employees.
D)   The organization should use a single rater to rate all the employees.
E)   The organization should dismiss poor performers.F) A) and B)
G) B) and D)

Question 9

To meet which of the following broad purposes do organizations establish performance management systems?

Accepted Answer

A)   Systematic
B)   Rational
C)   Investigative
D)   Strategic
E)   AnalyticalF) C) and E)
G) All of the above

Question 10

Most managers rely on the _____ approach to performance feedback.

Accepted Answer

A)   problem-solving
B)   tell-and-sell
C)   tell-and-listen
D)   tell-and-train
E)   listen-and-sellF) None of the above
G) A) and E)

Question 11

Lawsuits related to performance management usually involve charges of discrimination or:

Accepted Answer

A)   unjust dismissal.
B)   reverse discrimination.
C)   affirmative action.
D)   reasonable accommodation.
E)   minimum wage.F) B) and D)
G) A) and C)

Question 12

Organizations establish performance management systems to meet three broad purposes: strategic,administrative,and developmental.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following steps should be taken to protect employees when they provide evaluations of managers' performance?

Accepted Answer

A)   The process should be anonymous.
B)   The process should use only two employees to rate each manager.
C)   The process should encourage employees to highlight the negative aspects of the manager's performance.
D)   The evaluations should be used primarily for administrative decisions.
E)   The process should require that subordinates identify themselves.F) D) and E)
G) C) and D)

Question 14

Test-retest reliability refers to consistency of results over time.

Accepted Answer

A) True 
 B)False

Question 15

If an employee is dismissed on the grounds of poor performance immediately after he/she complained to higher authorities about the bad work ethics of his/her manager,the employee could file a(n) :

Accepted Answer

A)   affirmative action lawsuit.
B)   unjust dismissal lawsuit.
C)   reasonable accommodation lawsuit.
D)   discrimination lawsuit.
E)   tort-based lawsuit.F) B) and C)
G) B) and E)

Question 16

Identify a criticism against electronic monitoring systems.

Accepted Answer

A)   They can store records of employee performance, work-rule violations, and disciplinary actions.
B)   The systems prevent employees from exaggerating the number of hours they worked.
C)   They cannot monitor performance measures electronically.
D)   They threaten to make the workplace an electronic sweatshop, robbing employees of their dignity.
E)   They do not increase productivity.F) B) and D)
G) D) and E)

Question 17

Subordinate evaluations of performance are most appropriate when the performance results are to be used for:

Accepted Answer

A)   administrative purposes.
B)   investigative purposes.
C)   strategic purposes.
D)   developmental purposes.
E)   executive purposes.F) A) and D)
G) A) and E)

Question 18

Identify the evaluation approach to performance measurement that meets the following criteria: very high fit with strategy,usually high validity,high reliability,high acceptability,and high specificity regarding results but low specificity regarding behaviors necessary to achieve them.

Accepted Answer

A)   Comparative
B)   Attribute
C)   Behavioral
D)   Results
E)   DevelopmentalF) C) and E)
G) A) and E)

Question 19

Which of the following is true of behavioral approaches to performance measurement?

Accepted Answer

A)   They link the company's goals to the specific behavior required to achieve those goals.
B)   They work well for complex jobs.
C)   They provide little feedback on areas of improvement.
D)   They have a low degree of validity and reliability.
E)   They have a low degree of acceptability.F) C) and D)
G) B) and E)

Question 20

Which of the following is true about the simple ranking technique?

Accepted Answer

A)   It assigns a certain percentage of employees to each category in a set of categories.
B)   Alternation ranking is a variation of simple ranking.
C)   It involves comparing each employee with each other employee to establish rankings.
D)   It rates everyone favorably or near the center of the scale.
E)   Simple ranking requires managers to rank employees in their group against the highest performer of each group.F) B) and D)
G) C) and D)

Exam 8: Managing Employees Performance

The process through which managers ensure that employees' activities and outputs contribute to the organization's goals is known as:

Correct AnswerverifiedShow Answer

Which of the following performance measurement methods requires managers to rank employees in their group from the highest performer to the poorest performer?

Correct AnswerverifiedShow Answer

What can an organization do to protect itself against discrimination and unjust dismissal lawsuits?

Correct AnswerverifiedShow Answer

Most managers rely on the _____ approach to performance feedback.

Correct AnswerverifiedShow Answer

_____ use several statements describing each trait to produce a final score for that trait.

Correct AnswerverifiedShow Answer

Discuss the advantages and disadvantages of using managers,peers,subordinates,self,and customers as sources of performance information.

Correct Answerverified(1)Managers: Advantages: Supervisors hav...View AnswerShow Answer

Which of the following is the most widely used method for rating attributes?

Correct AnswerverifiedShow Answer

Identify a criticism against electronic monitoring systems.

Correct AnswerverifiedShow Answer

Test-retest reliability refers to consistency of results over time.

Correct AnswerverifiedShow Answer

Organizations establish performance management systems to meet three broad purposes: strategic,administrative,and developmental.

Correct AnswerverifiedShow Answer

If an employee is dismissed on the grounds of poor performance immediately after he/she complained to higher authorities about the bad work ethics of his/her manager,the employee could file a(n) :

Correct AnswerverifiedShow Answer

Which of the following is true about the simple ranking technique?

Correct AnswerverifiedShow Answer

Lawsuits related to performance management usually involve charges of discrimination or:

Correct AnswerverifiedShow Answer

Which of the following steps should be taken to protect employees when they provide evaluations of managers' performance?

Correct AnswerverifiedShow Answer

The performance measurement system that combines information from most or all of the possible sources,is known as:

Correct AnswerverifiedShow Answer

Which of the following is true of behavioral approaches to performance measurement?

Correct AnswerverifiedShow Answer

Subordinate evaluations of performance are most appropriate when the performance results are to be used for:

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If a student evaluating his/her professor at the end of term rates the professor low on all performance criteria due to dissatisfaction with the professor's grading scale,the student has likely committed which rater error?

Correct AnswerverifiedShow Answer

Identify the evaluation approach to performance measurement that meets the following criteria: very high fit with strategy,usually high validity,high reliability,high acceptability,and high specificity regarding results but low specificity regarding behaviors necessary to achieve them.

Correct AnswerverifiedShow Answer

To meet which of the following broad purposes do organizations establish performance management systems?

Correct AnswerverifiedShow Answer

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