Question 1

Which of the following is essential for implementing a successful total quality management program?

Accepted Answer

A)  resisting change in the organization's culture
B)  attributing product defects to poor customer service
C)  associating service defects to the production system
D)  introducing a just-in-case inventory system
E)  breaking down barriers between functionsF) B) and E)
G) A) and D)

Question 2

The goal of Six Sigma is to improve a company's quality to only _____ defects per million by systematically altering the way all the processes involved in value chain activities are performed.

Accepted Answer

A)  three
B)  ten
C)  thirty
D)  five
E)  sixF) A) and D)
G) All of the above

Question 3

A tire company's products are more expensive than those offered by its competitors, but are still sought after by customers since they are more durable and perform better under harsh conditions.The tire company, in this case, has achieved competitive advantage through

Accepted Answer

A)  marketing strategies.
B)  superior quality.
C)  quantum product innovation.
D)  pricing strategies.
E)  promotional strategies.F) A) and B)
G) B) and D)

Question 4

In order to design for ease of production, a company should

Accepted Answer

A)  adopt a challenging quality goal.
B)  design products that have fewer component parts.
C)  increase the average number of customer queries solved per day.
D)  decrease the number of employees performing a particular task.
E)  create an additional product to be supplied with a main product.F) None of the above
G) C) and E)

Question 5

_____ is a technique that uses IT to develop an ongoing relationship with the purchasers or buyers of an organization's product to maximize the value an organization can deliver to them over time.

Accepted Answer

A)  Effective reliability management (ERM) 
B)  Organizational efficiency management (OEM) 
C)  Total quality management (TQM) 
D)  Continuous innovation management (CIM) 
E)  Customer relationship management (CRM) F) A) and B)
G) A) and C)

Question 6

To decrease product defects, materials managers must work closely with _____ to improve the quality of the raw materials and obtained parts.

Accepted Answer

A)  suppliers
B)  customers
C)  employees
D)  stockholders
E)  distributorsF) A) and B)
G) A) and C)

Question 7

The goal of Six Sigma is to improve a company's quality to only six defects per million.

Accepted Answer

A) True 
 B)False

Question 8

What are self-managed teams? Define process reengineering.Discuss how they individually affect efficiency.

Accepted Answer

A typical self-managed team consists of ...

Question 9

Sawyer Outfits manufactures baby clothes.The company has worked hard to develop function strategies to deliver customers desired product attributes.The company is likely to see costs grow out of control if it

Accepted Answer

A)  customizes every product to the unique demands of individual customers.
B)  improves responsiveness to all customers.
C)  responds to customer demand.
D)  improves the quality of products to meet customer needs.
E)  pursues to achieve superior quality.F) A) and C)
G) A) and B)

Question 10

_____ is a management technique that focuses on improving attributes of an organization's products such as superior design, features, reliability, and after-sales support.

Accepted Answer

A)  Effective client management (ECM) 
B)  Organizational efficiency management (OEM) 
C)  Total quality management (TQM) 
D)  Product manufacture management (PMM) 
E)  Customer relationship management (CRM) F) A) and B)
G) All of the above

Question 11

Total quality management (TQM)  is a technique that focuses on

Accepted Answer

A)  using IT to develop an ongoing relationship with customers.
B)  improving the quality of an organization's products and services.
C)  increasing operating system efficiency.
D)  using IT to reduce the costs of production assembly process.
E)  creating an output that is valuable to the customer.F) D) and E)
G) B) and D)

Question 12

What does a cross-functional team need to be successful?

Accepted Answer

If a cross-functional team is to succeed...

Question 13

For converting inputs into outputs, _____ is responsible for creating, assembling, or providing a good or service.

Accepted Answer

A)  materials management
B)  production
C)  customer service
D)  marketing
E)  salesF) All of the above
G) A) and B)

Question 14

Incremental product innovation results in the development of new, often radically different, kinds of goods and services because of fundamental shifts in technology brought about by pioneering discoveries.

Accepted Answer

A) True 
 B)False

Question 15

_______ is the development of new, often radically different, kinds of goods and services.

Accepted Answer

A)  Quantum process innovation
B)  Quantum product innovation
C)  Incremental product innovation
D)  Incremental process innovation
E)  Process reengineeringF) A) and B)
G) A) and C)

Question 16

An organization gains competitive advantage when it

Accepted Answer

A)  lowers costs and decreases differentiation.
B)  increases costs and/or decreases differentiation.
C)  increases costs and increases differentiation.
D)  lowers costs and/or increases differentiation.
E)  increases costs and/or lowers prices.F) B) and D)
G) A) and D)

Question 17

Which of the following statements is true about total quality management (TQM) ?

Accepted Answer

A)  There are three steps in the TQM program.
B)  Suggestions for improvements come from lower-level managers.
C)  All managers in every function must cooperate and develop goals for the organization.
D)  Adding steps for the production process increases quality.
E)  A just-in-time inventory is not compatible with the program.F) None of the above
G) A) and D)

Question 18

Six Sigma shares with TQM its focus on improving value chain processes to increase

Accepted Answer

A)  productivity.
B)  quality.
C)  innovation.
D)  flexibility.
E)  employee involvement.F) A) and E)
G) None of the above

Question 19

Which of the following is true about the members of a self-managed team?

Accepted Answer

A)  They learn a single task and are posted at a single job.
B)  They require multiple supervisors to monitor them.
C)  They are responsible for escalating company's costs.
D)  They assume the responsibilities of first-line managers.
E)  They create a taller organizational hierarchy, thereby increasing efficiency.F) B) and D)
G) None of the above

Question 20

Charlotte introduced the use of empowered self-managed teams at her production plant.She can expect

Accepted Answer

A)  a decrease in productivity
B)  an increase in efficiency.
C)  a decrease in efficiency.
D)  an increase in the number of managers.
E)  a rise in costs.F) B) and C)
G) A) and C)

Exam 9: Value Chain Management: Functional Strategies for Competitive Advantage

To decrease product defects, materials managers must work closely with _____ to improve the quality of the raw materials and obtained parts.

Correct AnswerverifiedShow Answer

_______ is the development of new, often radically different, kinds of goods and services.

Correct AnswerverifiedShow Answer

Sawyer Outfits manufactures baby clothes.The company has worked hard to develop function strategies to deliver customers desired product attributes.The company is likely to see costs grow out of control if it

Correct AnswerverifiedShow Answer

In order to design for ease of production, a company should

Correct AnswerverifiedShow Answer

Which of the following is essential for implementing a successful total quality management program?

Correct AnswerverifiedShow Answer

Which of the following is true about the members of a self-managed team?

Correct AnswerverifiedShow Answer

What are self-managed teams? Define process reengineering.Discuss how they individually affect efficiency.

Correct AnswerverifiedA typical self-managed team consists of ...View AnswerShow Answer

Incremental product innovation results in the development of new, often radically different, kinds of goods and services because of fundamental shifts in technology brought about by pioneering discoveries.

Correct AnswerverifiedShow Answer

Which of the following statements is true about total quality management (TQM) ?

Correct AnswerverifiedShow Answer

The goal of Six Sigma is to improve a company's quality to only six defects per million.

Correct AnswerverifiedShow Answer

An organization gains competitive advantage when it

Correct AnswerverifiedShow Answer

The goal of Six Sigma is to improve a company's quality to only _____ defects per million by systematically altering the way all the processes involved in value chain activities are performed.

Correct AnswerverifiedShow Answer

Total quality management (TQM) is a technique that focuses on

Correct AnswerverifiedShow Answer

For converting inputs into outputs, _____ is responsible for creating, assembling, or providing a good or service.

Correct AnswerverifiedShow Answer

Six Sigma shares with TQM its focus on improving value chain processes to increase

Correct AnswerverifiedShow Answer

_____ is a technique that uses IT to develop an ongoing relationship with the purchasers or buyers of an organization's product to maximize the value an organization can deliver to them over time.

Correct AnswerverifiedShow Answer

A tire company's products are more expensive than those offered by its competitors, but are still sought after by customers since they are more durable and perform better under harsh conditions.The tire company, in this case, has achieved competitive advantage through

Correct AnswerverifiedShow Answer

What does a cross-functional team need to be successful?

Correct AnswerverifiedIf a cross-functional team is to succeed...View AnswerShow Answer

Charlotte introduced the use of empowered self-managed teams at her production plant.She can expect

Correct AnswerverifiedShow Answer

_____ is a management technique that focuses on improving attributes of an organization's products such as superior design, features, reliability, and after-sales support.

Correct AnswerverifiedShow Answer

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A typical self-managed team consists of ...
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If a cross-functional team is to succeed...
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