Question 1

The _____ strategy is the political equivalent of "win some,lose some" and is possible in a long-term relationship where there is time for give-and-take exchange.

Accepted Answer

A)   accommodating
B)   competing
C)   compromising
D)   collaboratingE) A) and B)
F) A) and C)

Question 2

When faced with severe time restrictions on finishing a team project,collaboration would be the most effective conflict strategy.

Accepted Answer

A) True 
 B)False

Question 3

Conflicts are inevitable;hence,they should be accepted as there is little managers can do to minimize the occurrence.

Accepted Answer

A) True 
 B)False

Question 4

When all parties seriously want a win-win solution and have enough time,_____ is the best strategy for conflict resolution.

Accepted Answer

A)   collaboration
B)   accommodation
C)   compromise
D)   competitionE) A) and C)
F) B) and C)

Question 5

Personal and professional conflicts often arise due to _____ that may be a result of errors in semantics.

Accepted Answer

A)   organizational failure
B)   miscommunication
C)   varied work styles
D)   a resource crunchE) A) and B)
F) A) and C)

Question 6

Which of the following is the first step in the 7-step model of conflict resolution?

Accepted Answer

A)   Stick to the facts and state the impact
B)   Seek to be understanding
C)   Determine the best place to deliver feedback
D)   Identify an action planE) None of the above
F) A) and D)

Question 7

Collaborating strategy in conflict resolution is:

Accepted Answer

A)   an "I win,you lose" strategy.
B)   a "you win and I lose" strategy.
C)   the ultimate "win-win" strategy.
D)   the political equivalent of a "win some,lose some" strategy.E) B) and C)
F) A) and D)

Question 8

Sometimes the situation worsens because too much attention is paid to issues that are better to ignore.This tip for managing conflict relates to:

Accepted Answer

A)   deciding whether to engage.
B)   searching for a common goal or ground.
C)   understanding the issues.
D)   controlling temper and emotional response.E) A) and D)
F) A) and B)

Question 9

Offering conflict management and negotiation training helps employees deal effectively with differing viewpoints and approaches,which,if managed well,can lead to ____.

Accepted Answer

A)   groupthink
B)   alignment of organizational systems
C)   innovation
D)   diverse experiences among membersE) A) and C)
F) B) and D)

Question 10

When is conflict viewed as constructive and positive?

Accepted Answer

Answers should cover the following issues:
a.Increased involvement
b.Increased cohesion
c.Increased innovation and creativity
d.Positive personal growth and change
e.Clarification of key issues
f.Values clarification

Question 11

Competing may be appropriate:

Accepted Answer

A)   when an action that is vital to an organization's welfare has to be taken.
B)   when everyone wants a solution that satisfies all parties' objectives and maintains the relationship.
C)   when the issue is very important to all parties involved.
D)   when there is plenty of time for finding an integrative solution.E) A) and B)
F) B) and C) A

Question 12

Why is it important to manage others' expectations in reducing the likelihood of a conflict when interacting with others in a personal/professional setting?

Accepted Answer

Some conflicts can be avoided by letting...

Question 13

According to the traditional view of conflict management:

Accepted Answer

A)   conflict is a result of dysfunctional managerial behavior and therefore should and can be stopped at the source.
B)   conflict is viewed as a natural part of human existence and is accepted as a normal part of group interaction.
C)   conflict is not only inevitable,but maintaining a degree of tension can be helpful in keeping a group creative.
D)   conflict is seen as a positive force for change within organizations,groups and relationships.E) None of the above
F) A) and B)

Question 14

The employees at Carlton Motors have not received a pay hike in one year as the company was incurring losses.Several conflicts have arisen between the management and staff over the lack of competitive salaries.These conflicts are likely to be a result of:

Accepted Answer

A)   personality clashes.
B)   style differences.
C)   miscommunication.
D)   limited resources.E) A) and B)
F) All of the above

Question 15

Write a short note on providing diversity training for preventing conflict in organizations.

Accepted Answer

As organizations have become more divers...

Question 16

In some cases conflict initially reduces cohesion that can in turn reduce the likelihood of "groupthink" occurring.

Accepted Answer

A) True 
 B)False

Question 17

Research on conflict management only two possible strategies based on the intersection between relationship and goal importance,called collaboration and compromise.

Accepted Answer

A) True 
 B)False

Question 18

In a compromising strategy,a manager will:

Accepted Answer

A)   agree to give up part of his/her goal and part of the relationship to reach an agreement.
B)   work to achieve his/her goals at all costs,even if it means sacrificing the relationship.
C)   choose not to deal with the issues or the people involved.
D)   arrive at a solution that satisfies all parties' objectives and maintains the relationship.E) B) and D)
F) C) and D) A

Question 19

In which of the following situations can we threaten to and/or bring in a third party?

Accepted Answer

A)   If issues are less consequential or problematic than at first believed
B)   If we have issues that would be better dealt with via the reinforcement technique of "extinction"
C)   If there are multiple satisfactory solutions
D)   If one of the parties seems to be stubbornly refusing to compromiseE) A) and B)
F) All of the above

Question 20

Research shows that focusing on others first,and managing others' expectations has been linked to the increased occurrence of conflicts.

Accepted Answer

A) True 
 B)False

Exam 11: Managing Conflict

The _____ strategy is the political equivalent of "win some,lose some" and is possible in a long-term relationship where there is time for give-and-take exchange.

Correct AnswerverifiedShow Answer

When faced with severe time restrictions on finishing a team project,collaboration would be the most effective conflict strategy.

Correct AnswerverifiedShow Answer

Conflicts are inevitable;hence,they should be accepted as there is little managers can do to minimize the occurrence.

Correct AnswerverifiedShow Answer

When all parties seriously want a win-win solution and have enough time,_____ is the best strategy for conflict resolution.

Correct AnswerverifiedShow Answer

Personal and professional conflicts often arise due to _____ that may be a result of errors in semantics.

Correct AnswerverifiedShow Answer

Which of the following is the first step in the 7-step model of conflict resolution?

Correct AnswerverifiedShow Answer

Collaborating strategy in conflict resolution is:

Correct AnswerverifiedShow Answer

Sometimes the situation worsens because too much attention is paid to issues that are better to ignore.This tip for managing conflict relates to:

Correct AnswerverifiedShow Answer

Offering conflict management and negotiation training helps employees deal effectively with differing viewpoints and approaches,which,if managed well,can lead to ____.

Correct AnswerverifiedShow Answer

When is conflict viewed as constructive and positive?

Correct AnswerverifiedAnswers should cover the following issues: a.Increased involvement b.Increased cohesion c.Increased innovation and creativity d.Positive personal growth and change e.Clarification of key issues f.Values clarification

Competing may be appropriate:

Correct AnswerverifiedA

Why is it important to manage others' expectations in reducing the likelihood of a conflict when interacting with others in a personal/professional setting?

Correct AnswerverifiedSome conflicts can be avoided by letting...View AnswerShow Answer

According to the traditional view of conflict management:

Correct AnswerverifiedShow Answer

The employees at Carlton Motors have not received a pay hike in one year as the company was incurring losses.Several conflicts have arisen between the management and staff over the lack of competitive salaries.These conflicts are likely to be a result of:

Correct AnswerverifiedShow Answer

Write a short note on providing diversity training for preventing conflict in organizations.

Correct AnswerverifiedAs organizations have become more divers...View AnswerShow Answer

In some cases conflict initially reduces cohesion that can in turn reduce the likelihood of "groupthink" occurring.

Correct AnswerverifiedShow Answer

Research on conflict management only two possible strategies based on the intersection between relationship and goal importance,called collaboration and compromise.

Correct AnswerverifiedShow Answer

In a compromising strategy,a manager will:

Correct AnswerverifiedA

In which of the following situations can we threaten to and/or bring in a third party?

Correct AnswerverifiedShow Answer

Research shows that focusing on others first,and managing others' expectations has been linked to the increased occurrence of conflicts.

Correct AnswerverifiedShow Answer

Correct Answer
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Answers should cover the following issues: a.Increased involvement b.Increased cohesion c.Increased innovation and creativity d.Positive personal growth and change e.Clarification of key issues f.Values clarification

Correct Answer
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A

Correct Answer
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Some conflicts can be avoided by letting...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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As organizations have become more divers...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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A

Correct Answer
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Correct Answer
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