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Exam 11: Conflict Management

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Question 21

True/False

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In the arbitrary approach of conflict resolution, a conflict manager decides which side is right and which is wrong, then considers the issue to be resolved.

A) True
B) False

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Question 22

Multiple Choice

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Which of the following statements best describes a conflict manager who is an avoider?

A) He or she is someone who would rather not be around conflict at all and values neutrality highly.
B) He or she is someone who is most likely to try a win-lose approach to conflict resolution, especially if he or she is personally involved in the conflict.
C) He or she is someone who uses his or her skills to blend differences and form a workable alternative.
D) He or she is someone who brings both sides involved in a conflict together for a discussion and is most likely to bring about a win-win solution.

E) All of the above
F) C) and D)

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Question 23

Multiple Choice

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A potential solution to the institutionalized conflict is to:

Which conflict erupts over differences in self-definition?

Working with and managing low conformers requires a special capacity for patience and good will.

What are the common aspects involved in all types of conflicts?

Which of the following statements is true about low conformers?

According to the Thomas-Kilman Conflict Model, needs of both parties involved are legitimate and important to the "collaborator."

List suggestions to deal with passive and unresponsive people at work.

In an organization, high conformers think independently, solve problems creatively, and often cause some conflict in the process.

Whiners and complainers are good at taking advantage of sympathetic listeners.

Negotiation-of-selves conflict primarily arises when a conflict factor is built into the structure or the policies of the organization.

In the _____ approach of win-lose strategy, a conflict manager decides which side is right and which is wrong, then considers the issue to be resolved.

Which of the following conflict resolution strategies uses democratic vote as a method to resolve conflicts?

Suggest ways for dealing effectively with an envious person at work.

In the context of conflict cases, _____ think independently, solve problems creatively, and often cause some conflict in the process.

Which of the following styles of conflict management is necessary for a win-win solution?

Democratic vote is a win-win approach to conflict resolution.

In a win-win strategy, how is it possible for both sides of a conflict to end up feeling like winners?

Briefly describe the sources of content conflicts.