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_____ formally lay out the steps an employee may take to appeal an employer's decision to terminate that employee.


A) Leading indicators
B) Psychological contracts
C) Implicit contracts
D) Due-process policies
E) Employment-at-will contracts

F) B) and E)
G) None of the above

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Many problems with downsizing can be reduced by:


A) slashing jobs across the board.
B) allowing workers to choose a buyout package in exchange for leaving.
C) engaging in better human resources planning.
D) avoiding unionization in the organization.
E) laying off only the older workers in the organization.

F) A) and E)
G) A) and C)

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Private employment agencies serve primarily the blue-collar workers,while public employment agencies mostly serve the white-collar workers.

A) True
B) False

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A small company that manufactures special-order wood furniture has kept its employees busy on a 40-hours-a-week schedule for the past two years.The company just received the largest contract in its history from a Saudi Arabian company,opening offices in the area.The company does not expect repeat business.In order to complete the contract in the required one month,additional skilled labor is needed at short notice.Which of the following strategies is best suited to avoid this short-term labor shortage?


A) Retrained transfers
B) Overtime
C) Technological innovation
D) New external hires
E) Turnover reductions

F) B) and C)
G) A) and C)

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Temporary employment is popular with employers because:


A) it gives them flexibility in operations.
B) it allows them to comply with the requirement of affirmative action imposed by the government.
C) the quality of work is usually far superior.
D) it is most effective for key customer service jobs.
E) the temporary workers are more committed to the organization.

F) B) and C)
G) A) and B)

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Downsizing can be used as an option for reducing surplus labor as it yields fast results.

A) True
B) False

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Leading indicators are objective measures that accurately predict future labor demand.

A) True
B) False

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Outline two personnel policies that are especially relevant to recruitment.

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Several personnel policies are especiall...

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Realistic job previews:


A) are proven to "inoculate" employees against the negative features of a job.
B) have a weak and inconsistent effect on turnover.
C) exaggerate the positive qualities of vacancies and downplay their negative qualities.
D) lead to unmet job expectations and high employee turnover.
E) are the most effective at helping organizations minimize turnover among new employees.

F) A) and E)
G) A) and D)

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What are internal sources of recruitment? What are the advantages and disadvantages of using this source?

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Internal sources of recruitment are empl...

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The first step in the human resource planning process is:


A) forecasting.
B) goal setting.
C) program implementation.
D) program evaluation.
E) performance evaluation.

F) C) and D)
G) A) and E)

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Which of the following aspects of recruitment is most likely to affect the nature of the positions that are vacant?


A) Recruitment sources
B) Personnel policies
C) Recruiter traits
D) Recruiter behavior
E) Applicant characteristics

F) A) and E)
G) C) and E)

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What are early-retirement programs? What is a phased-retirement program and what are its benefits?

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Early-retirement programs allow the olde...

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The goals that are set in the human resource planning process should come directly from:


A) the mid-level managers.
B) the analysis of labor supply and demand.
C) the judgments and choices made by the technical experts in the organization.
D) the feedback provided by the organization's customers.
E) the line workers at the grassroots level.

F) All of the above
G) A) and E)

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Which of the following is a strategy of avoiding a labor surplus where the amount of human suffering caused is high?


A) Retraining
B) Demotions
C) Hiring Freeze
D) Early Retirement
E) Natural Attrition

F) A) and E)
G) A) and C)

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Which of the following is a fast option that can be used to avoid a labor surplus with only a moderate amount of suffering caused to the employees?


A) Pay reductions
B) Transfers
C) Demotions
D) Early retirement
E) Retraining

F) C) and E)
G) A) and B)

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The most widespread methods for eliminating labor shortages are reducing work hours and endorsing early-retirement programs.

A) True
B) False

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A phased-retirement program refers to:


A) laying off older employees in small batches.
B) giving lucrative incentives to a large number of older employees to voluntarily retire.
C) reducing the number of hours older employees work as well as the cost of these employees.
D) giving older employees a certain time limit to voluntarily retire.
E) offering alternative work locations and work responsibilities to older employees.

F) B) and C)
G) D) and E)

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Which of the following strategies could be used to avoid a labor shortage?


A) Reduced pay
B) Work sharing
C) Hiring freeze
D) Transfers
E) Retrained transfers

F) C) and D)
G) A) and E)

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Which of the following is a disadvantage of using temporary and contract workers?


A) Revocability of this method is lesser compared to other methods of avoiding labor shortage.
B) These kinds of workers cannot be hired through an agency.
C) These methods are a relatively slow solution to labor shortage.
D) These workers tend to be relatively less committed to the organization.
E) These workers work well in key jobs but not in those jobs that supplement the permanent employees.

F) A) and D)
G) B) and E)

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