Question 1

Lewin's change model consists of

Accepted Answer

A)  three stages: unfreezing,changing,and refreezing.
B)  three forces: employee characteristics,change agent characteristics,and change agent-employee relationships.
C)  four steps: recognize problems,gain allies,overcome resistance,and execute.
D)  three types: adaptive,innovative,and radically innovative.
E)  three steps: diagnosis,intervention,and evaluation.F) A) and D)
G) A) and C)

Question 2

Corporate restructurings threaten to eliminate jobs and generally trigger strong resistance.

Accepted Answer

A) True 
 B)False

Question 3

During Lewin's refreezing stage,managers should

Accepted Answer

A)  make employees dissatisfied with the present way of doing things.
B)  give employees the tools for change.
C)  provide benchmarking results.
D)  encourage and reinforce the desired change in the employees.
E)  reduce the barriers to change.F) B) and E)
G) A) and B)

Question 4

Which of the following is not a leading reason that employees resist change?

Accepted Answer

A)  individual predisposition toward change
B)  lack of personal ethics
C)  fear of failure
D)  climate of mistrust
E)  nonreinforcing reward systemsF) B) and D)
G) C) and E)

Question 5

The human resource manager at Helping Hands Inc.has just calculated that the employee absenteeism rate for 2016 is 15 percent higher than it was in 2015,and the turnover rate increased 18 percent over the same time period.Which of the following is NOT an option she should consider for improving the situation?

Accepted Answer

A)  Wait until 2017 and see what the turnover rate is at the end of that year.
B)  Deal with employees' possible work overloads.
C)  Identify causes of job dissatisfaction.
D)  Address and adjust job design.
E)  Identify possible employee role conflicts.F) A) and E)
G) B) and E)

Question 6

A managerial innovation that improves the efficiency of a company's cross-functional teams would be considered a ______ innovation.

Accepted Answer

A)  product
B)  process
C)  core
D)  transformational
E)  practicalF) A) and B)
G) B) and C)

Question 7

Social media (LinkedIn,Facebook) can make the search for new employees more efficient.The rise of social media is an example of a(n) __________ advancement or force.

Accepted Answer

A)  technological
B)  social or political
C)  market
D)  inside
E)  demographicF) A) and B)
G) A) and C)

Question 8

In OD,single interventions have been found to work better than multiple interventions.

Accepted Answer

A) True 
 B)False

Question 9

Describe at least three supertrends that are occurring in business that are likely to result in changes in many industries.Provide an example of each.

Accepted Answer

These are some super...

Question 10

Keurig created a new category of coffee/tea preparation by offering one-cup-at-a-time pod-style brewing with its "K-cups." Keurig's product is an example of a transformational innovation.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is not a supertrend shaping the future of business?

Accepted Answer

A)  more niche products
B)  information becoming a competitive advantage
C)  traditional companies struggling with radically innovative change
D)  offshore suppliers affecting U.S.business
E)  faster speed-to-marketF) A) and C)
G) A) and B)

Question 12

Which of the following is an example of a force for change originating outside the organization?

Accepted Answer

A)  productivity issues
B)  conflict management
C)  structural reorganization
D)  social and political pressures
E)  absenteeismF) None of the above
G) B) and C) D

Question 13

Which of the following circumstances is unlikely to increase the success of OD?

Accepted Answer

A)  consideration of cross-cultural differences
B)  single intervention
C)  top management support
D)  goals geared to short-term results
E)  goals geared to long-term resultsF) A) and E)
G) B) and E)

Question 14

During Lewin's changing stage,managers should

Accepted Answer

A)  reduce the barriers to change.
B)  make employees dissatisfied with the present situation.
C)  reinforce the desired change.
D)  give employees new information,perspectives,and models for behavior.
E)  encourage employees to exhibit the new change.F) D) and E)
G) B) and D)

Question 15

Define and describe the three types of change and provide an example of each.

Accepted Answer

Whether organizational change is adminis...

Question 16

A(n) _____ change involves introducing a practice that is new to the industry,such as using drones (rather than delivery trucks) to deliver products to customers.

Accepted Answer

A)  revolutionary
B)  adaptive
C)  radically innovative
D)  reactive
E)  innovativeF) C) and D)
G) A) and B) C

Question 17

Personal Care Products recently introduced a new acai berry shampoo.Rinn,director of new product development,has just reviewed the dismal results.As it appears that his team adequately researched the product's acceptance by consumers prior to its introduction,he is confused by the outcome.But to keep his team open to innovation,Rinn should

Accepted Answer

A)  step down as director.
B)  fire and replace the team lead as an example to others.
C)  foster an innovative culture and climate that permits experimentation,risk taking,and failure.
D)  ignore the product failure.
E)  demote the team leader.F) A) and B)
G) C) and E)

Question 18

List at least five of ten reasons that employees resist change.

Accepted Answer

Ten reasons employees resist change are ...

Question 19

Studies exploring nurses' perceptions about using PDAs in their daily patient practice found initial resistance,with some nurses concerned about the cost and short technological life cycle of these devices.As part of the __________ stage of change,the nurses' managers try to instill in them the motivation to change,encouraging them to let go of attitudes and behaviors that are resistant to innovation.

Accepted Answer

A)  unfreezing
B)  freezing
C)  change
D)  refreezing
E)  thawingF) A) and C)
G) A) and E)

Question 20

In which one of the following situations would OD techniques be the most helpful?

Accepted Answer

A)  increasing efficiency among employees in a firm
B)  helping employees from two similar organizations work better together in a strategic alliance
C)  dealing with employee stress that comes from revitalizing an organization or adapting to a merger
D)  facilitating discussion of ethical issues in preparing a company's code of ethics
E)  working with the CEO to determine how to increase profitabilityF) All of the above
G) B) and D) C

Exam 10: Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Lewin's change model consists of

Correct Answer
verified

Corporate restructurings threaten to eliminate jobs and generally trigger strong resistance.

Correct Answer
verified

During Lewin's refreezing stage,managers should

Correct Answer
verified

Which of the following is not a leading reason that employees resist change?

Correct Answer
verified

Correct Answer
verified

A managerial innovation that improves the efficiency of a company's cross-functional teams would be considered a ______ innovation.

Correct Answer
verified

Social media (LinkedIn,Facebook) can make the search for new employees more efficient.The rise of social media is an example of a(n) __________ advancement or force.

Correct Answer
verified

In OD,single interventions have been found to work better than multiple interventions.

Correct Answer
verified

Describe at least three supertrends that are occurring in business that are likely to result in changes in many industries.Provide an example of each.

Correct Answer
verified
These are some super...
View Answer

Keurig created a new category of coffee/tea preparation by offering one-cup-at-a-time pod-style brewing with its "K-cups." Keurig's product is an example of a transformational innovation.

Correct Answer
verified

Which of the following is not a supertrend shaping the future of business?

Correct Answer
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Which of the following is an example of a force for change originating outside the organization?

Correct Answer
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D

Which of the following circumstances is unlikely to increase the success of OD?

Correct Answer
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During Lewin's changing stage,managers should

Correct Answer
verified

Define and describe the three types of change and provide an example of each.

Correct Answer
verified
Whether organizational change is adminis...
View Answer

A(n) _____ change involves introducing a practice that is new to the industry,such as using drones (rather than delivery trucks) to deliver products to customers.

Correct Answer
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C

Correct Answer
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List at least five of ten reasons that employees resist change.

Correct Answer
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Ten reasons employees resist change are ...
View Answer

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In which one of the following situations would OD techniques be the most helpful?

Correct Answer
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C

Exam 10: Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Lewin's change model consists of

Correct AnswerverifiedShow Answer

Corporate restructurings threaten to eliminate jobs and generally trigger strong resistance.

Correct AnswerverifiedShow Answer

During Lewin's refreezing stage,managers should

Correct AnswerverifiedShow Answer

Which of the following is not a leading reason that employees resist change?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

A managerial innovation that improves the efficiency of a company's cross-functional teams would be considered a ______ innovation.

Correct AnswerverifiedShow Answer

Social media (LinkedIn,Facebook) can make the search for new employees more efficient.The rise of social media is an example of a(n) __________ advancement or force.

Correct AnswerverifiedShow Answer

In OD,single interventions have been found to work better than multiple interventions.

Correct AnswerverifiedShow Answer

Describe at least three supertrends that are occurring in business that are likely to result in changes in many industries.Provide an example of each.

Correct AnswerverifiedThese are some super...View AnswerShow Answer

Keurig created a new category of coffee/tea preparation by offering one-cup-at-a-time pod-style brewing with its "K-cups." Keurig's product is an example of a transformational innovation.

Correct AnswerverifiedShow Answer

Which of the following is not a supertrend shaping the future of business?

Correct AnswerverifiedShow Answer

Which of the following is an example of a force for change originating outside the organization?

Correct AnswerverifiedD

Which of the following circumstances is unlikely to increase the success of OD?

Correct AnswerverifiedShow Answer

During Lewin's changing stage,managers should

Correct AnswerverifiedShow Answer

Define and describe the three types of change and provide an example of each.

Correct AnswerverifiedWhether organizational change is adminis...View AnswerShow Answer

A(n) _____ change involves introducing a practice that is new to the industry,such as using drones (rather than delivery trucks) to deliver products to customers.

Correct AnswerverifiedC

Correct AnswerverifiedShow Answer

List at least five of ten reasons that employees resist change.

Correct AnswerverifiedTen reasons employees resist change are ...View AnswerShow Answer

Correct AnswerverifiedShow Answer

In which one of the following situations would OD techniques be the most helpful?

Correct AnswerverifiedC

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These are some super...
View Answer

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D

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Whether organizational change is adminis...
View Answer

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C

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Ten reasons employees resist change are ...
View Answer

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C