Question 1

Which of the following is not true regarding the differences between goods and services?

Accepted Answer

A)  Demand for services is easier to forecast.
B)  Customers participate in many services.
C)  Services cannot be stored as physical inventory.
D)  Patents do not protect services.E) None of the above
F) B) and C)

Question 2

Many business-to-business manufacturers think of the physical good they produce as peripheral to their service offerings.

Accepted Answer

A) True 
 B)False

Question 3

A customer benefit package CBP) consists of both a primary good and a primary service.

Accepted Answer

A) True 
 B)False

Question 4

Quality has been a principal focus of operations management since the industrial revolution.

Accepted Answer

A) True 
 B)False

Question 5

Both goods and services can be standardized for the mass market or customized to individual needs.

Accepted Answer

A) True 
 B)False

Exam 1: Goods, Services, and Operations Management

Many business-to-business manufacturers think of the physical good they produce as peripheral to their service offerings.

Correct Answer
verified

A customer benefit package CBP) consists of both a primary good and a primary service.

Correct Answer
verified

Quality has been a principal focus of operations management since the industrial revolution.

Correct Answer
verified

Both goods and services can be standardized for the mass market or customized to individual needs.

Correct Answer
verified

Which of the following is not true regarding the differences between goods and services?

Correct Answer
verified

Exam 1: Goods, Services, and Operations Management

Many business-to-business manufacturers think of the physical good they produce as peripheral to their service offerings.

Correct AnswerverifiedShow Answer

A customer benefit package CBP) consists of both a primary good and a primary service.

Correct AnswerverifiedShow Answer

Quality has been a principal focus of operations management since the industrial revolution.

Correct AnswerverifiedShow Answer

Both goods and services can be standardized for the mass market or customized to individual needs.

Correct AnswerverifiedShow Answer

Which of the following is not true regarding the differences between goods and services?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified