Question 1

Unless people have had special training,they are likely to commit blunders when communicating virtually.All of the following are best practices of virtual communication etiquette EXCEPT:

Accepted Answer

A)  limit the number of participants and know who they will be in name and in title.
B)  establish one person as the speaker for the group and have all other group members funnel their questions and comments through that team member.
C)  periodically pause the meeting to summarize key points,ask for feedback or questions or check on technology.
D)  create a participant map and track decision points made.E) A) and B)
F) None of the above

Question 2

Tools,documents,language and processes-these are examples of boundary objects.Which of the following is the best definition of the purpose of boundary objects?

Accepted Answer

A)  To mark out the limitations of liability for teams
B)  To establish team project ownership and territories
C)  The documents,objects,and shared vocabulary that allow people from different teams,organizations,and cultures to build a shared understanding across teams.
D)  A culture's signature pattern of workplace beliefs,mental models,and practices that embody the culture's ideas about what is good,true,and efficient within the domain of work.E) C) and D)
F) A) and B)

Question 3

When a person makes judgments of a new person's likeability,personality,sexual orientation,performance as a teacher,socioeconomic status,psychopathology etc.,when first meeting them,these judgements:

Accepted Answer

A)  are transitory and don't have a measured effect on the new person's reputation.
B)  predict the person's evaluations of that new person weeks,and even months later.
C)  mostly depend on the physical environment where people meet.
D)  can be avoided by only working on a virtual team.E) A) and C)
F) C) and D)

Question 4

Information technology has powerful effects on social behavior.Which of the following issues should NOT be expected when interacting with teammates via information technology?

Accepted Answer

A)  Reduced/changed status differences between team members
B)  Increased inhibitions and a decreased likelihood that all members will contribute to the discussion
C)  Increased time to make decisions
D)  Lower frequency of communicationE) None of the above
F) B) and C)

Question 5

All of the following are reasons why the spontaneous social interaction called "schmoozing" is advantageous for virtual teams EXCEPT:

Accepted Answer

A)  expedites the operation of virtual teams.
B)  increases like and rapport.
C)  increases task focus.
D)  low cost and efficiency.E) B) and D)
F) None of the above

Question 6

One of the challenges of virtual teams is building reliability capital.Which of the following tactics is a best practice when building reliability capital in virtual teams?

Accepted Answer

A)  To build cohesion and to encourage friendly team exchanges,consider using sarcasm,joking and teasing in your distance interactions.
B)  Follow up with team members as time and schedule allows.
C)  Always be brutally honest about your opinions to avoid possible groupthink.
D)  Be available to support and respond to team members.When you are not available,follow up as soon as possible.E) None of the above
F) B) and C)

Question 7

Although there are disadvantages to physically dispersed teams,what advantage can physical distance provide for teams?

Accepted Answer

A)  Informal modeling
B)  Awareness of new technology
C)  Increased conflict
D)  Team members feel compelled to prepare for meetings and to address issues more efficiently.E) B) and D)
F) C) and D)

Question 8

An investigation of performance appraisals revealed that people receiving feedback were most negative about electronic feedback versus feedback received on paper or via face-to-face.

Accepted Answer

A) True 
 B)False

Question 9

Two types of information knowledge exist in teams.The first,________ knowledge,is hard to articulate and acquired through experience.The second,________ knowledge,is knowledge that is transmittable in formal or symbolic language.

Accepted Answer

A)  codified; tacit
B)  rich; codified
C)  tacit; codified
D)  tacit; richE) All of the above
F) A) and D)

Question 10

Face-to-face interaction allows people to have the feeling of being "in sync" with another person.The degree of ________ between people determines the efficiency and the quality of progress toward goal achievement,and whether the goal is ever achieved.

Accepted Answer

A)  Janusian thinking
B)  broadcasting
C)  rapport
D)  representational gapsE) A) and B)
F) A) and C)

Question 11

Traditional teams represent the largest percentage of teams followed by virtual teams.

Accepted Answer

A) True 
 B)False

Question 12

People are eight time more likely to use the flaming effect in electronic discussion than in face-to-face discussions.

Accepted Answer

A) True 
 B)False

Question 13

All of the following are ways in which physically distant group members suffer because of their geographic separation,EXCEPT:

Accepted Answer

A)  disconnected feedback.
B)  loss of informal modeling.
C)  out of the loop employees.
D)  loss of formal communication.E) All of the above
F) B) and C)

Question 14

Information technology changes social behavior.Which of the following behaviors is TRUE about information technology as compared to traditional face-to-face interaction?

Accepted Answer

A)  Participation in team and group settings becomes more uneven and polarized.
B)  Status differences among people and groups are magnified and more salient.
C)  Computer-mediated groups make decisions faster and reach consensus earlier.
D)  There is a lower frequency of communication in computer-mediated groups.E) A) and B)
F) All of the above

Question 15

Virtual distance is a term that refers to the:

Accepted Answer

A)  feelings of separation engendered by communication via e-mail,text,audio conferencing,and so on.
B)  delay that people experience when sending electronic messages through several gateways and spam filters.
C)  fact that people behave differently on e-mail than they do face-to-face.
D)  tendency to engage in flaming and teasing behavior on the Internet.E) A) and D)
F) B) and C)

Question 16

Virtual teams need to consider several factors for their ultimate success.First,the level of technical support they will need,second their locations relative to one another,and third the:

Accepted Answer

A)  best use of available computer equipment.
B)  emotional cohesion of team.
C)  public speaking ability of each team member.
D)  percentage of time they spend apart from one another.E) B) and C)
F) A) and D) D

Question 17

The productivity of any team and their organizational effectiveness are a joint function of the structure of ________ and ________ the group works with.Both of these elements are shaped by the organization as well as being a factor in shaping the organization itself.

Accepted Answer

A)  the physical office; the businesses
B)  conflict management processes; the managers
C)  the social system structure; the technology
D)  incentive rewards; the quality of resourcesE) None of the above
F) All of the above

Question 18

Groups that communicate via computer-moderated communication (CMC)make less risky decisions and exhibit less group polarization than groups that communicate face-to-face.

Accepted Answer

A) True 
 B)False  False

Question 19

In the absence of social norms that prescribe the expression of positive emotion,during computer-mediated conversations people are more likely to express ________ and are more likely to use ________.

Accepted Answer

A)  negative emotion; the flaming effect
B)  trust; schmoozing
C)  respect; status cues
D)  pessimism; curse of knowledge effectE) B) and D)
F) A) and D) A

Question 20

Regarding out-of-the-loop employees,which of the following is one of Edmondson's "Four Tactics for Reframing" that helps people reframe their purpose on a team?

Accepted Answer

A)  See yourself as vitally important to a successful outcome,and to achieve the goal,you need the willing participation of others on your team.
B)  Tell yourself that the project is similar to other projects you've already done,and bring your knowledge to the service of others on the team with less project experience.
C)  See others as less important than yourself to the successful outcome of the projects,and work to provide the critical pieces of the solution to make up for the shortcomings of others.
D)  Be selective about the information you share with others on the team.E) B) and C)
F) A) and C)

Exam 12: Virtual Teamwork

Unless people have had special training,they are likely to commit blunders when communicating virtually.All of the following are best practices of virtual communication etiquette EXCEPT:

Correct AnswerverifiedShow Answer

Tools,documents,language and processes-these are examples of boundary objects.Which of the following is the best definition of the purpose of boundary objects?

Correct AnswerverifiedShow Answer

When a person makes judgments of a new person's likeability,personality,sexual orientation,performance as a teacher,socioeconomic status,psychopathology etc.,when first meeting them,these judgements:

Correct AnswerverifiedShow Answer

Information technology has powerful effects on social behavior.Which of the following issues should NOT be expected when interacting with teammates via information technology?

Correct AnswerverifiedShow Answer

All of the following are reasons why the spontaneous social interaction called "schmoozing" is advantageous for virtual teams EXCEPT:

Correct AnswerverifiedShow Answer

One of the challenges of virtual teams is building reliability capital.Which of the following tactics is a best practice when building reliability capital in virtual teams?

Correct AnswerverifiedShow Answer

Although there are disadvantages to physically dispersed teams,what advantage can physical distance provide for teams?

Correct AnswerverifiedShow Answer

An investigation of performance appraisals revealed that people receiving feedback were most negative about electronic feedback versus feedback received on paper or via face-to-face.

Correct AnswerverifiedShow Answer

Two types of information knowledge exist in teams.The first,________ knowledge,is hard to articulate and acquired through experience.The second,________ knowledge,is knowledge that is transmittable in formal or symbolic language.

Correct AnswerverifiedShow Answer

Face-to-face interaction allows people to have the feeling of being "in sync" with another person.The degree of ________ between people determines the efficiency and the quality of progress toward goal achievement,and whether the goal is ever achieved.

Correct AnswerverifiedShow Answer

Traditional teams represent the largest percentage of teams followed by virtual teams.

Correct AnswerverifiedShow Answer

People are eight time more likely to use the flaming effect in electronic discussion than in face-to-face discussions.

Correct AnswerverifiedShow Answer

All of the following are ways in which physically distant group members suffer because of their geographic separation,EXCEPT:

Correct AnswerverifiedShow Answer

Information technology changes social behavior.Which of the following behaviors is TRUE about information technology as compared to traditional face-to-face interaction?

Correct AnswerverifiedShow Answer

Virtual distance is a term that refers to the:

Correct AnswerverifiedShow Answer

Virtual teams need to consider several factors for their ultimate success.First,the level of technical support they will need,second their locations relative to one another,and third the:

Correct AnswerverifiedD

The productivity of any team and their organizational effectiveness are a joint function of the structure of ________ and ________ the group works with.Both of these elements are shaped by the organization as well as being a factor in shaping the organization itself.

Correct AnswerverifiedShow Answer

Groups that communicate via computer-moderated communication (CMC)make less risky decisions and exhibit less group polarization than groups that communicate face-to-face.

Correct AnswerverifiedFalse

In the absence of social norms that prescribe the expression of positive emotion,during computer-mediated conversations people are more likely to express ________ and are more likely to use ________.

Correct AnswerverifiedA

Regarding out-of-the-loop employees,which of the following is one of Edmondson's "Four Tactics for Reframing" that helps people reframe their purpose on a team?

Correct AnswerverifiedShow Answer

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Two types of information knowledge exist in teams.The first, knowledge,is hard to articulate and acquired through experience.The second, knowledge,is knowledge that is transmittable in formal or symbolic language.

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