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Exam 9: Production and Operations Management

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Question 111

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One important issue with respect to managing the operation of a business is to make certain that customers leave feeling as though they had a good experience with your service and with your company in general.

A) True
B) False

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Question 112

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Gantt charts will show the production manager if certain activities in the production process are lagging behind their acceptable time of completion.

A) True
B) False

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Question 113

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The EZee Office Furniture Company makes high quality desks and chairs for executive offices.The company is about to make a radical change in its production process.It will take measurements from customers,have them select from a variety of fabric patterns and answer some basic questions about the furniture styles they like,then design a chair and desk that is ergonomically designed for maximum comfort for its users.The new method EZee Office will use is an example of:

Areas with higher than average labor costs are almost always at a major disadvantage when trying to attract new businesses.

An advantage of PERT diagrams is that they are usually so simple to draw that a computer is not needed.

American manufacturers have emphasized continuous improvement as one strategy for regaining a competitive advantage in the manufacturing sector.

When firms successfully produce products,they create form utility.

The primary characteristic of a just-in-time inventory system is that suppliers deliver parts and materials right at the time that the buyer is going to use them in the production process.

Brian is a construction manager who wants to determine how long a new project will take to complete and which tasks in the project have the greatest potential for delaying the project.The PERT Network model will help Brian answer these questions.

A basic characteristic of flexible manufacturing is that it:

An assembly process involves physically or chemically manipulating raw materials to create a product.

In an effort to improve the quality control process at the Southern Peanut Corporation,management is introducing the importance of the Deming Cycle to employees.This suggests that managers are aware of the need to find potential problems before they occur.

What are the ISO 9000 and ISO 14000 standards? Why are they important?

IMPUZZLED! Corporation produces jigsaw puzzles.The quality of its materials and the calibration of machines that cut and fit pieces of a puzzle are extremely important if it is to eliminate defects and meet customer specifications.If the company meets or exceeds Six Sigma criteria,it will have no more than 60 defects per million puzzles.

Technological improvements are largely responsible for the increase in productivity and efficiency of U.S.plants.

The basic reason the term production management has been replaced by the term operations management is that:

Firms often use a(n) _____________ when working on a major project involving the production of a large item such as an airplane,ship,or bridge.

Antoine's Creamery,an eastern seaboard ice cream producer wants to license firms in Europe to produce and sell its products.We can conclude that this is good strategy if it wants to save the money it would cost to be ISO 9000 certified because the EU (European Union),unlike U.S.firms has not yet adopted these standards.

The Baldrige standards measure a firm's quality in several key areas including planning,leadership,and customer and market focus.

In order to be more competitive globally,production techniques such as enterprise resource planning and lean manufacturing are being used by American manufacturers.