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Ben, a production plant manager, reports to Dan, a regional manager. Ben and Dan are ________.


A) top managers
B) middle managers
C) supervisors
D) first-line managers

E) A) and C)
F) A) and B)

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The fact that Eileen achieves her departmental goals is an indication of her ________ as a manager.


A) leadership
B) effectiveness
C) efficiency
D) attention to detail

E) A) and B)
F) All of the above

Correct Answer

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When Brandi is sharing with her team members the information she received at this morning's production meeting, she is performing the Mintzberg role of ________.


A) liaison
B) monitor
C) entrepreneur
D) disseminator

E) A) and D)
F) B) and C)

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Ellen's ability to produce the same amount of product with fewer personnel is a reflection of her ________.


A) effectiveness
B) organizing skills
C) leadership
D) efficiency

E) B) and C)
F) A) and B)

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Wasting resources is considered to be an example of ________.


A) inefficacy
B) ineffableness
C) inefficiency
D) ineffectiveness

E) A) and C)
F) B) and D)

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Directing and motivating are part of the organizing function of management.

A) True
B) False

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Establishing strategies for achieving organizational goals is a part of the ________ function.


A) leading
B) coordinating
C) planning
D) organizing

E) A) and D)
F) All of the above

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Today's managers are just as likely to be women as they are men.

A) True
B) False

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Tom is responsible for project managers who supervise others who perform manual work. He reports to a vice president on another continent. Tom is a ________.


A) first line manager
B) middle manager
C) top manager
D) nonmanager

E) B) and D)
F) None of the above

Correct Answer

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A great manager can inspire employees professionally and personally.

A) True
B) False

Correct Answer

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Which one of the following represents one of the challenges of management?


A) creating an environment in which organizational members can do their best work
B) helping others find meaning and fulfillment in their work
C) influencing organizational outcomes
D) having to deal with a variety of personalities

E) None of the above
F) All of the above

Correct Answer

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Because Sterling is a shift manager, ________.


A) his technical skills are of the utmost priority
B) his conceptual skills are of the utmost priority
C) his interpersonal skills are not important
D) he need not have any empirical skills

E) C) and D)
F) A) and B)

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The process of monitoring, comparing, and correcting is called ________.


A) controlling
B) planning
C) leading
D) evaluating

E) B) and D)
F) All of the above

Correct Answer

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Which one of the following is true concerning the three managerial skills?


A) Technical skills tend to be most important for middle-level managers.
B) Conceptual skills are most important for lower-level managers.
C) Interpersonal skills remain equally important to all levels of management.
D) Technical skills increase and conceptual skills decrease in importance as a manager climbs the organizational chart.

E) B) and C)
F) A) and D)

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The ________ role (as Mintzberg defined it) is more important for lower-level managers than it is for either middle- or top-level managers.


A) leader
B) figurehead
C) negotiator
D) disseminator

E) A) and B)
F) A) and C)

Correct Answer

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Which one of the following represents one reward of being a manager?


A) operating with limited resources
B) receiving recognition in the organization
C) motivating workers in chaotic situations
D) performing duties that are more clerical than managerial

E) B) and C)
F) A) and B)

Correct Answer

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Briefly describe the importance of innovation and sustainability to the manager's job.

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Innovation means doing things differentl...

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